New Zealand: Sun & Steam

Update 19 December 2024: Amendments & Cancellations section updated, please see below.

Please note, our 7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee and Date Change policy does not apply to Tours

• All deposits, service fee, and payments are non-refundable.
• Where Luxury Escapes Tours may allow a cancellation for credit due to exceptional circumstances (and at its sole discretion) and where a cancellation/credit is not otherwise permitted, an additional service fee above and beyond the existing fees in the agreed payment schedules applies for A$300 per person will apply.
• For Trusted Partner operated tours, additional fees may apply.

Date Changes

• Changes can be made on request by contacting the Tours Concierge Team at tours@luxuryescapes.com.
• Tours pricing is dynamic and can change at any time.
• Additional fees and fare difference may apply.
• Changes are not permitted after your final payment date.
• For Trusted Partner operated tours, additional fees may apply.
• Date change conditions listed above do not apply to flights or pre- and post-tour accommodation booked with us. Flight fulfilment and changes are governed by the airline(s) selected at the time of booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s). For pre- and post-tour accommodation, these reservations are not directly linked to your tour and may require a separate cost to change, as stated in your ‘My Escapes.’

Itinerary Amendments & Changes

• Occasionally our itineraries are updated prior to departure. This may be to accommodate changes in weather, public holidays, common seasonal changes to timetables and transport routes, and unforeseen circumstances.
• In the event of a change in itinerary (for safety reasons or due to events outside of our control) that results in cancellation or change fees toward flights (or other parts of your travel) we will notify you as soon as practicable.
• You will be responsible for any associated costs or will otherwise have the right to a refund (less any costs incurred or paid to third parties).

Surcharges

• After completing your booking, your tour cost may be subject to additional surcharges due to factors beyond the control of Luxury Escapes.
• Where the cost of delivering your selected tour materially increases between the time of purchase and delivery, we reserve the right to increase the balance due. Increases may be in relation to, but not limited to, currency fluctuations, taxes, airfares, fuel surcharges, tour costs or government changes due to health and safety restrictions. A material increase will be considered one in excess of 10% of the package price.

Fine Print and package inclusions are accurate at the time of purchase and not subject to change, unless updates or corrections are specifically noted in the latest Fine Print with a timestamp. Please check the Fine Print prior to departure for any updates.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to website’s terms and conditions.

• Date changes can be made on request by contacting us via phone or email. Prices and spaces on the tour and are subject to availability.

For all new bookings, if you can’t travel as a direct result of border closures or Government-imposed travel restrictions that directly impact your booking, we will:

• allow you to change the dates of your tour
• offer you a credit for another tour, cruise or accommodation offer, less any third-party costs that we can’t recover (including from airlines and tour providers), or
• refund the full value of your tour, less any third-party costs that we can’t recover (including from airlines and tour providers)

Package inclusions are correct at the time of purchase, and are outlined in more detail in the “Highlights and Inclusions” section, as well as in the itinerary. Refer to your booking confirmation for details.

• If transfers are included in your package, please note that these are only available on the first and last day of your tour. Arrival and departure transfers are included between the hours of 6am and 6pm only. If you arrive outside these hours a supplement may apply. Please contact our trusted, third-party tour partner for further information.
• If booking a Twin Share package, transfers are based on two people sharing the one vehicle. If you are arriving on different flights at different times, a supplement will be charged for two separate vehicles
• Flight details must be advised as per our trusted third-party tour partner’s requirements. Failure to provide your confirmed flight details within the time period specified by our trusted, third-party tour partner may result in forfeiting your transfer.

Any items and matters not referred to above, including, airfares to and from your destination, air-related taxes and fees (except where specified); additional fees charged by airlines such as checked and/or excess baggage, seat selections and any other services; passport and visa fees; insurances of all kinds; tips/gratuities to Travel Directors, Local Guides, Motorcoach Drivers and other ; laundry; phone calls; minibar; drinks and meals not detailed in the itinerary; and all items of a personal nature.

1. International Flights (either side of tour)

• Flights are not included in your package and must be purchased separately. It is your responsibility to make your own travel arrangements and ensure that you arrive in your tour’s start destination on your chosen tour start date. Please ensure you allow for travelling time, and please do NOT book your flights until your tour is confirmed.

1. Visas

• A visa may be required. It is the traveller’s responsibility to ensure they’re holding a current visa for the countries they’re visiting. If the traveller is on a non-Australian passport, a valid re-entry visa may be required.

• Important: Please start arranging your visa at least 12 weeks prior to departure to account for any delays due to consulate operating hours and processing time.
• A valid passport with a minimum validity of 6 months beyond your return travel date is required for all passengers (including children and infants).
• When travelling within Australia, please check current state/territory border entry requirements to ensure you’re eligible to travel and have completed any required permits or passes.

1. Personal Expenses

• Optional activities and day tours are not included in your tour package, nor are meals and drinks not stated in the itinerary.

1. Tipping & Gratuities

• Tipping and gratuities are included for the services included in your trip, but are not included for your Motorcoach Driver and (where applicable) your Trip Manager, Wellbeing Director, Local Hosts or Local Guides. These are at your own discretion, and should be extended on a voluntary basis at the end of your journey. As a guide, approximately A$5 – A$10 per person, per day, is the industry standard.

1. Travel Insurance

• Travel insurance is strongly recommended. We recommend purchasing travel insurance as soon as possible after purchasing this package.

• we can assist you in purchasing travel insurance through our preferred provider. Please enquire for further information and to see if our policy is suitable for you.

• COVID-19 requirements vary from country to country and region to region and you may be required to be fully vaccinated and provide evidence of vaccination. Evidence of negative COVID tests may also be required. Airlines and other transport providers may also have separate requirements. It is your responsibility to ensure that you comply at all times with these requirements. No refunds will be given if you are unable to undertake some or all of your holiday due to your failure to comply with these requirements. You will be responsible for any resulting additional costs including travel and accommodation.
• Travellers are advised to check the vaccine requirements for their trip with their local health professional at least 45 days prior to departure, as some vaccines require 30 days or more to be effective. Please check with your health professional that you hold the appropriate vaccination entry requirements for your destination.
• Guests may be required to provide evidence of proof of vaccination against Covid-19 from our ground operator prior to departure. You may be asked to upload your proof of vaccination to the operator’s brand portal prior to departure.
• Guests may be required to provide evidence of proof of vaccination against Covid-19 from our ground operator prior to departure. You may be asked to upload your proof of vaccination to the operator’s brand portal prior to departure.
• Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

• Travellers acknowledge that they are required to have a good level of health and fitness to undertake the activities in this tour. Further, travellers acknowledge and agree that neither we nor the tour provider will be able to provide medical or other assistance in the event that they are unable to complete any aspect of the tour as a result of their health or physical condition (are we or the tour provider liable for any loss, damage, expense, injury or death arising from such).

• In most cases the tour operator can cater for special dietary requirements but please note that on occasion, this may not be possible due to location, lack of availability of ingredients, and other extenuating circumstances. It is always advised to carry supplies with you.
• Any dietary requirements must be received by the tour operator at least 30 days prior to your scheduled departure date. Failure to provide these details by this date may result in an inability to cater for your requirements.

• Any prices quoted exclude specific costs/measures that may be introduced at a later stage as a result of Government changes due to Covid-19 health and safety restrictions. Our trusted third-party suppliers will inform guests of these changes as soon as possible.
• we reserve the right to modify prices for marketing and commercial reasons. The supplier reserves the right to cancel or alter tour itineraries as deemed necessary. Tour operation or alterations to itineraries may occur due to road or weather conditions, strikes, public holidays, accommodation availability and/or other factors. Accommodation will be of a similar or better standard if a change is required.