Sofitel Sydney Darling Harbour

Excellent experience at the Sofitel Sydney Darling Harbour. After increasingly disappointing stays at the Crown Towers across the water (previous review), we tried the Sofitel and it delivered in full. The lobby was clean and quiet, check in at the Club Millesime was friendly, professional and came with sparking wine. The club was fantastic with complementary afternoon snacks and drinks to go with the views and excellent service. The harbour view corner room was not large, but clean, well appointed and came with amazing views. The room service was impeccable with timely daily services, daily turn down service and super friendly and attentive staff. Thanks Sofitel Sydney Darling Harbour. I’m looking forward to our next stay sometime soon.

We had an absolutely wonderful stay at Sofitel! From the moment we arrived, the hospitality was outstanding. We were warmly welcomed with refreshing drinks, and the check-in process was smooth and prompt. What made our stay extra special was the thoughtful gesture from the staff when I mentioned it was both my daughter’s and husband’s birthday—they surprised us with slices of cake and birthday notes not just once, but for two days in a row! It was such a sweet and personal touch that really made us feel cared for. The staff were professional, warm, and attentive. The level of service we experienced throughout our stay was exceptional. Thank you, Sofitel, for making our family celebration so memorable—we can’t wait to come back!

We just had the most amazing stay at the Sofitel Darling Harbour, and we're still buzzing from the experience! From the moment we arrived, we were struck by how incredibly cozy and welcoming the atmosphere was. Despite being a luxurious hotel, it truly felt like a home away from home. One of the absolute highlights was the breathtaking view from our room. Waking up to the glittering waters of Darling Harbour and the vibrant city skyline was simply unforgettable. Whether it was the morning light sparkling on the water or the evening lights twinkling across the city, the panorama was constantly captivating and added such a special touch to our visit. Beyond the stunning aesthetics, what truly elevated our stay was the exceptionally helpful staff. Every single person we encountered went above and beyond to ensure our comfort and satisfaction. From the warm welcome at check-in to their insightful recommendations for exploring Sydney, their genuine kindness and efficiency made all the difference. They were always ready with a smile and a solution, making us feel truly valued and cared for. In every aspect, our time at Sofitel Darling Harbour was nothing short of spectacular. It's a place where luxury meets comfort, and where incredible views are matched by an equally incredible team. We absolutely loved it and can't wait to return!

A bit disappointed this time We’ve stayed at the Sofitel Darling Harbour in the past and always felt welcomed with a great overall experience — unfortunately, this visit was quite different. We came to celebrate my birthday and our wedding anniversary, spending close to $1,500 for two nights. The check-in process felt impersonal, almost like we were being processed through a line. The hotel did send a cake to our room, but it was dry and unpleasant to eat, which made it feel more like an afterthought than a genuine gesture. Breakfast service was equally disappointing. We were seated in a corner, ordered coffee, and had to chase it up after waiting 15 minutes. Once we finished eating, our plates were left uncleared for another 10 minutes. When I moved them to an empty table nearby, a staff member reprimanded me — which was unnecessary and frankly embarrassing. We also paid for valet parking, called half an hour before departure to have our car ready, and still waited an additional 15 minutes because our request had been forgotten. For a 5-star hotel at this price point, the service simply wasn’t up to standard. I hope this was just an off weekend and that things improve in the future. On a positive note, the rooms remain clean and comfortable, and the location is excellent.