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Kuala Lumpur, MalaysiaView on map

Shangri-La Kuala Lumpur

Five-Star Shangri-La Indulgence in the Heart of Kuala Lumpur

9.2
Shangri-La Kuala Lumpur logo

Wake up in Malaysia’s vibrant capital city in signature luxury at the five-star Shangri-La Kuala Lumpur. Perfectly located in the heart of the action, it’s all too easy to get up and embark on daily explorations, or simply spend a day resting among the fabulous facilities of this hotel. Relax by the outdoor swimming pool on a lounger, or spend a day at The Spa and treat yourself to a massage, reflexology treatment or a soothing facial. There’s an abundance of tailored family activities on offer to keep the whole clan entertained, from family yoga to arts and crafts. When it’s time to grab a bite, there are eight excellent restaurants and bars onsite to choose from, including international buffets, Cantonese fine dining and a Manhattan-style steakhouse.

Travelling with family? Upgrade to a Family Premier Suite for up to two adults and two children (11 and under) and receive exclusive Horizon Club Lounge access with its full range of privileges, plus tailored family activities to keep the whole family entertained.

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Location

Shangri-La Kuala Lumpur
11, Jln Sultan Ismail, Kuala Lumpur, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Shangri-La Kuala Lumpur is located in the heart of the city with main sights, including the Petronas Towers and Bukit Bintang shopping and entertaining district, all within a five-minute drive. The hotel is located approximately a one-hour drive from Kuala Lumpur International Airport (KUL). Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.

Facilities

Fine Print

Taxes & fees:
  • Government tax of MYR10 per room, per night is not included and must be paid directly to the hotel upon checkout.
  • Local government fee of MYR3 per room, per night is not included and must be paid directly to the hotel upon checkout for stays from 1 July 2022.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Please Note: The following applies to select packages only

  • Complimentary drink per adult, per stay, excludes drinks from room’s minibar.
  • Room Upgrades: Upgrades for 2+ nights are strictly subject to availability and cannot be guaranteed. Upgrade does not apply for Executive Room, Family Executive King, Family Premier Suite or Premier Selection Suite.
  • For rates where early check-in and late checkout are not included, they may be requested for a surcharge by contacting reservations.sls@shangri-la.com.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Scoopon reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

LuxPlus+ Terms & Conditions:

  • LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
  • Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
  • Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
  • Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
  • LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.

LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.

Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.

LuxPlus+ member pricing cannot be combined with any other promotions, offers or discount codes unless explicitly stated by Luxury Escapes.

To receive member-only pricing, discounts, early access and bonus inclusions, sign up to LuxPlus+. Learn more here.

Reviews

9.2
Exceptional
Reviews from Google
Khoa P.
Reviewed 30 Apr 2025
10
1. “The hotel exceeded my expectations in every way—clean rooms, friendly staff, and a perfect location.” 2. “From check-in to check-out, the service was outstanding. Highly recommended!” 3. “The room was spacious and spotless, with all the amenities I needed for a comfortable stay.” 4. “I was especially impressed with the hospitality of the staff—they went above and beyond to make my stay enjoyable.” 5. “The breakfast buffet was delicious, with a wide variety of fresh options each morning.” 6. “Great value for the price. I’ll definitely be staying here again on my next trip!” 7. “The hotel had a relaxing atmosphere, and everything was well maintained and beautifully decorated.” 8. “Location is fantastic—close to major attractions but still quiet and peaceful.” Thank you ms. INA NIZAM - staff of Shangrila to help us have a very good vacation
Recommends this hotel
10
Marsy L.
Reviewed 20 Apr 2025
10
From the moment I arrived, I was greeted with a warm and genuine welcome from front office house staff. Check-in was quick and smooth, and the staff made me feel at home right away. Throughout my stay, their attentiveness and thoughtfulness truly stood out. Whether it was helping with directions, arranging reservations, or simply checking in to see how I was doing, the team consistently went the extra mile. What impressed me most was how calm and composed they remained despite the holiday rush, especially the Front Office, Guest Relations, Concierge, F&B, Culinary team & Kids Ambassadors. It was clear they were doing everything they could to ensure each guest had a great experience and they succeeded. They handled everything with grace and care, making sure every guest felt looked after. The kids activities that has been organised were fun & awesome for the little one. My departure was just as pleasant as my arrival, with the same friendly smiles and helpful attitude. It was a seamless end to a memorable stay. I truly appreciate the effort and hospitality from everyone and look forward to returning. Thank you Shangri-La!!!
Recommends this hotel
10
JAHANGIR B.
Reviewed 17 Apr 2025
10
Here's a sample review for a hotel: ## Hotel Review ### Rating: 5/5 I recently stayed at shangri-la and had an exceptional experience. The staff were friendly and accommodating, the room was clean and comfortable, and the amenities were top-notch. ## Highlights: - *Cleanliness*: The room was spotless and well-maintained. - *Service*: The staff were attentive and responsive to our needs. - *Amenities*: The hotel's facilities, such as the gym and pool, were impressive. ## Recommendation: I would highly recommend [Hotel Name] to anyone looking for a comfortable and enjoyable stay. The hotel's excellent service and amenities make it an ideal choice for both business and leisure travelers. ## Overall: I'm thrilled with my stay at shangri -la and would definitely return in the future.
Recommends this hotel
10
cindi g.
Reviewed 01 Aug 2025
8.0
Started off as a bad experience but the manager Zakuan addressed the issue. Flew from New York to stay there again, loved it so much on my first visit 2 years ago. May not rush back. Loved the buffet breakfast, Horizon club and Japanese restaurant. We shall see. I do recommend the experience it is a great hotel.
Recommends this hotel
8.0
Reviews: 1-4 of 4
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