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Kuala Lumpur, MalaysiaView on map

Shangri-La Kuala Lumpur

Five-Star Shangri-La Indulgence in the Heart of Kuala Lumpur

9.2
Shangri-La Kuala Lumpur logo

Wake up in Malaysia’s vibrant capital city in signature luxury at the five-star Shangri-La Kuala Lumpur. Perfectly located in the heart of the action, it’s all too easy to get up and embark on daily explorations, or simply spend a day resting among the fabulous facilities of this hotel. Relax by the outdoor swimming pool on a lounger, or spend a day at The Spa and treat yourself to a massage, reflexology treatment or a soothing facial. There’s an abundance of tailored family activities on offer to keep the whole clan entertained, from family yoga to arts and crafts. When it’s time to grab a bite, there are eight excellent restaurants and bars onsite to choose from, including international buffets, Cantonese fine dining and a Manhattan-style steakhouse.

Travelling with family? Upgrade to a Family Premier Suite for up to two adults and two children (11 and under) and receive exclusive Horizon Club Lounge access with its full range of privileges, plus tailored family activities to keep the whole family entertained.

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Location

Shangri-La Kuala Lumpur
11, Jln Sultan Ismail, Kuala Lumpur, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Shangri-La Kuala Lumpur is located in the heart of the city with main sights, including the Petronas Towers and Bukit Bintang shopping and entertaining district, all within a five-minute drive. The hotel is located approximately a one-hour drive from Kuala Lumpur International Airport (KUL). Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.

Facilities

Fine Print

Taxes & fees:
  • Government tax of MYR10 per room, per night is not included and must be paid directly to the hotel upon checkout.
  • Local government fee of MYR3 per room, per night is not included and must be paid directly to the hotel upon checkout for stays from 1 July 2022.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Please Note: The following applies to select packages only

  • Complimentary drink per adult, per stay, excludes drinks from room’s minibar.
  • Room Upgrades: Upgrades for 2+ nights are strictly subject to availability and cannot be guaranteed. Upgrade does not apply for Executive Room, Family Executive King, Family Premier Suite or Premier Selection Suite.
  • For rates where early check-in and late checkout are not included, they may be requested for a surcharge by contacting reservations.sls@shangri-la.com.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Scoopon reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

LuxPlus+ Terms & Conditions:

  • LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
  • Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
  • Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
  • Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
  • LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.

LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.

Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.

LuxPlus+ member pricing cannot be combined with any other promotions, offers or discount codes unless explicitly stated by Luxury Escapes.

To receive member-only pricing, discounts, early access and bonus inclusions, sign up to LuxPlus+. Learn more here.

Reviews

9.2
Exceptional
Reviews from Google
sznbah z.
Reviewed 18 Aug 2025
10
I recently stayed at this hotel and overall, it was a pleasant experience. The check-in process was smooth, and the staff were very friendly and helpful. The room was clean, comfortable, and equipped with basic amenities. The location is strategic, close to restaurants and public transport, which made travelling easier.
Recommends this hotel
10
Ellie H.
Reviewed 05 Aug 2025
10
We stayed for 3 nights but honestly would’ve loved to stay longer. The staff are so welcoming and honestly can’t do enough for you, they make the experience what it is. The amenities are fantastic, the pool area is a little city oasis and the spa is clean and beautiful. The gym is also the best I’ve ever seen in a hotel with a fab air con which is definitely needed. Our room was also really nice and clean, with a fab view of the city. Breakfast was lovely with lots of options including chocolate fountains! The robots for clearing are also very entertaining to watch. Arthur’s Grill also offers great food and views! Everything in this hotel is so beautifully thought out and we would definitely stay again!
Recommends this hotel
10
JAHANGIR B.
Reviewed 17 Apr 2025
10
Here's a sample review for a hotel: ## Hotel Review ### Rating: 5/5 I recently stayed at shangri-la and had an exceptional experience. The staff were friendly and accommodating, the room was clean and comfortable, and the amenities were top-notch. ## Highlights: - *Cleanliness*: The room was spotless and well-maintained. - *Service*: The staff were attentive and responsive to our needs. - *Amenities*: The hotel's facilities, such as the gym and pool, were impressive. ## Recommendation: I would highly recommend [Hotel Name] to anyone looking for a comfortable and enjoyable stay. The hotel's excellent service and amenities make it an ideal choice for both business and leisure travelers. ## Overall: I'm thrilled with my stay at shangri -la and would definitely return in the future.
Recommends this hotel
10
Iris Y.
Reviewed 07 Aug 2025
8.0
**A Thoughtful and Relaxing Family Stay** Our recent stay at the hotel was a truly pleasant and relaxing experience for the whole family. From the moment we arrived, the staff demonstrated exceptional thoughtfulness. While I was checking in, my family was invited to enjoy a delightful afternoon tea, which made the process smooth and welcoming. Prior to our arrival, the hotel reached out via email to inquire about our preferences and needs, allowing them to prepare accordingly. This proactive gesture was much appreciated and set the tone for a well-organized stay. Upon entering our room, we were pleased to find children’s amenities already in place—an attentive touch that made our kids feel instantly at home. The quality of food and drinks during both the afternoon tea and evening cocktails was impressive. Everything was well-prepared and delicious, adding a touch of indulgence to our stay. The shuttle bus service was another considerate feature, making it easy for us to explore the area without hassle. **Areas for Improvement** While the overall experience was positive, there are a couple of areas that could be enhanced. The kids' activities, particularly arts and crafts, could be more engaging and creative. That said, the fish feeding activity was a relaxing highlight. Additionally, some room fixtures could benefit from more thorough maintenance checks. Unfortunately, my husband sustained a minor cut due to one such issue. Although the Duty Manager eventually handled the situation well and arranged for medical attention, the response time was longer than expected. **Final Thoughts** Despite these minor setbacks, we had a wonderful holiday. The atmosphere was calm and family-friendly, and our children thoroughly enjoyed themselves. We left feeling refreshed and grateful for the thoughtful hospitality.
Recommends this hotel
8.0
Reviews: 1-4 of 4
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