Pullman Phuket Karon Beach Resort

Amazing resort with excellent service! Special thanks to Mr Pae for the warm welcome during check in and the wonderful offer, and to Mrs Wan for her hard work in keeping my room spotless every day. I truly appreciate everything you’ve done to make my birthday trip unforgettable. I will definitely be back to visit you again very soon! BTW the transfer tram is very interesting! I love it!

We spent four terrific nights at the Pullman Phuket Arcadia Karon Beach Resort recently. The hotel is undergoing some exciting renovations, and that’s good stuff. While facilities are important, I always find that it is the people at any hotel/resort/restaurant that really makes the most meaningful difference. That is absolutely true of the Pullman Phuket Arcadia Karon Beach Resort. Every staff member we interacted with was professional, kind, and genuinely friendly. The people at the resort made our experience there quite wonderful. I wish I could list all the names, but unfortunately I was unable to get everybody’s name. That said, EVERYONE was pretty terrific. I want to mention some of the names I was able to get below. MOON - She was everywhere and always had a smile and a kind word to share. From the breakfast buffet to the Panorama Lounge, Moon made us, and everyone else, feel seen and special. HONG - Thank you for making our afternoon visits to the Panorama Lounge so special. BUSAMA, PIM, KEHM - Thank you, and your entire team, for making breakfast truly the most important meal of the day. Beyond your attentive service and helpfulness, your smiles and kindness were the best start to each and every day. PRIM - We met Prim at the front desk when we checked in and she escorted us to our room. She was so helpful in acclimating ourselves to all the resort had to offer. Thank you! RAINNY - Thank you for your help with some special requests during checkout. PAI - The fitness center was a highlight of our stay. Thank you! CHRISTIAN - We so appreciated the time you took each day to check-in with us, chat, or share some terrific breakfast recommendations. You and your team have put together a really special community, thank you. I do not have the names of the cafe staff, the bartenders at the pools, the bellmen, the shuttle drivers, but like I said before, everybody was stellar. The resort grounds are lovely. The beach is only steps away. There are some local shops and restaurants within easy walking distance as well. I highly recommend spending some time at Pullman Phuket Arcadia Karon Beach Resort the next time you are in the area.

Lovely resort! The territory is beautiful and super relaxing, and the location is spot on. The beach is just a 2–3 minute walk away — you do need to cross a road, but there’s always a friendly security guard there to help stop the traffic. Breakfast was really good with lots of options. There’s a nice play area for kids, and overall the place has a chill, family-friendly vibe. Staff were kind and always ready to help. We’d happily come back!

Once we arrived we were treated with the utmost respect and kindness. We were surprised that we were afford an upgrade to Junior suite. August arrange for this and we were so grateful. We however found the room out of date and in desperate need for an upgrade which I believe they are currently doing. We only could manage sleeping on the bed for 2 nights as the beds were so hard, the door key kept on failing after the 3rd key change staff had to change the battery on the door key device. The safe in the room also was not working so we could not keep our valuables in a safe place. We then decided seeing that we were going to stay for 8 more nights we were not comfortable in the room and approached the front desk. Once again we were treated with kindness and respect and we asked for a room change. Lucky, took the time to listen to our concerns and took the time to show us a better room. This room was 10 times better and recently upgraded. The size was smaller but a heck more comfortable with things that worked. We could now enjoy the rest of what the resort could offer. This is a huge resort with lots of renovations happening as this is the low season probably the best time to do the work. However, at the cost of the guests. Please don't offer upgrades if you know that 2 rooms away there are people renovating with banging going on. If the Pullman decides to upgrade why not block of the entire building, upgrade and then allow guests in. It's unacceptable to have guests in rooms when you know renovations are taking place, then the guests have to ask to be moved out. However, we really enjoyed our stay the breakfast spread was really good and lots of choices to choose from. We spent most of the time at the different pools which were always cleaned and maintained well. The resort is a way out not close to foods and you need to walk at least 15mins to a 711, but for us that was not a problem. But could imagine that would be a challenge for others who don't want to walk to far to get supplies or food. We also used room service and they restaurants near the pools and the food was of great quality and taste.