Pullman Miri Waterfront

An Outstanding Stay! The experience here was truly exceptional. Right from the warm and helpful welcome at reception, everything exceeded expectations. Our room was incredibly spacious, spotless, and well-appointed—with beautiful views to top it off. The bed was wonderfully comfortable, and I loved that they provided both hard and soft pillows to suit different preferences. I genuinely slept like a baby. Every amenity you could possibly need was thoughtfully provided—from an iron to a hair dryer—and it made our stay all the more convenient. All in all, it was a cozy, comfortable, and thoroughly enjoyable stay. I’ll definitely be returning the next time I’m in Miri.

The room views are spectacular—beach, golf course, and floating villages right outside the windows. The room itself was spacious, though the bathroom had plumbing issues. A toilet leak and stained ceiling suggested deeper maintenance problems. On the bright side, the swimming pool and gym are excellent. The lobby, however, feels under-designed. Overall, despite the flaws, I enjoyed my stay here.

I am very satisfied with my stay. The service was excellent — staff were attentive, professional, and made the experience very pleasant. The room was spacious and comfortable, providing a relaxing environment throughout. The facilities, especially the gym, were outstanding — all equipment was top-notch. However, the food could be improved in terms of variety and taste. It would also be great to have more TV channel options, especially movies, to enhance the in-room experience. Despite these small areas for improvement, the overall experience was positive, and I would highly recommend this hotel to others!

I would like to start with the positives - the rooms were spacious, check-in was very quick, requests were fulfilled promptly, the breakfast spread was excellent and the swimming pool including the two built in jacuzzis were enjoyable. What I found lacking can be narrowed down to two areas: 1. The rooms looked a little worn down but this was to be expected for an older hotel. However, what was not expected was the broken iron which was left for guests to use, missing hair dryer and safe, as well as a fridge that doesn't work. All this was left for guests to deal with and ask for replacements - which I think should not be the case when booking a Pullman hotel. Housekeeping should follow set customer service standards - and I am pretty sure that having a broken iron is not one of them. Otherwise, management needs to review these standards. 2. Breakfast Service - Although the breakfast spread had many varieties of food, there were simply not enough waiters available to clear plates once we were finished with a dish. Because of this, the dishes kept piling up and crowded the table. Surprisingly, the dishes from other tables nearer to the entrance were being cleared but the tables nearer to the back (which was where we were) were not. Having highlighted these two areas, I still enjoyed staying at Pullman. I was just disappointed with the lack of in-room amenities as well as the service provided during breakfast.