Pullman Auckland Hotel & Apartments

We booked a treat for my mum's birthday, all the staff were very friendly and accommodating. We had some minor issues during the stay that were all taken seriously and dealt with professionally. The service in the bar, reception, and spa was all high class and efficient with a welcome and polite manner at all times. Really positive stay and we will be back because of the stay we had. We booked early in the year and we got given a really nice rooms with sea views and on a higher floor which was appreciated.

Not as nice as the Pullman at the Brisbane airport but pretty good. We had two rooms and found the rooms surprisingly small (so glad we had two). Not as updated as the Brisbane property and bathrooms not as nice. We had an issue with our child getting locked in the bathroom and called Anna who was awesome and was at the room in probably 1 minute to save the day. Breakfast was good, and valet was good as well. Location great obviously when traveling.

We only stayed for one night but we felt well cared for and the lounge was great. The bed was really comfortable and we slept well. The pool and spa room was great. Breakfast was really super and all the staff were lovely. The only thing that we felt needed looking into was the water pressure, we literally had to run around in the shower to get wet, not a big deal and the desk said that they would let maintenance know.

We stayed at Pullman Auckland for the Winter Staycation offer, hoping for a relaxing and genuinely family-friendly experience. There were a couple of thoughtful touches — a welcome card and a small muffin-sized cake in the room — which we appreciated. However, the overall stay didn’t live up to expectations, especially for a family of three with children around 10 years old. The so-called “children’s welcome amenity” was a tiny backpack more suited for a toddler — not age-appropriate, and not useful for older kids. Despite booking for one adult and two children, the room was only set up for two adults. We received two adult-sized bathrobes and two pairs of adult slippers, with nothing provided for the children. No child-sized robes or toiletries were available, which felt out of step with a promotion marketed as “family-oriented.” The pool and spa area was extremely overcrowded. All the poolside chairs were taken, and the environment felt more chaotic than relaxing — more like a public pool than a premium hotel facility. The room also had some maintenance issues. The bath plug was missing its chain and was difficult to remove. When we pushed the beds together, we discovered the carpet underneath was quite dirty. Overall, the “family-friendly” theme felt more like a marketing label than something truly reflected in the experience. While the staff were polite and did their best, the amenities, setup, and general service didn’t match what was promised.