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Cancun, Playa Del Carmen, MexicoView on map

Palmaïa, The House of AïA

Five-Star Playa del Carmen Oceanfront Resort with Infinity Pool & Jungle Spa

9.4
Palmaïa, The House of AïA logo

Step away from the excitement of Mexico’s Playa del Carmen and into the hidden sanctuary of Palmaïa, The House of AïA – an ultra-luxe, five-star haven. Tucked comfortably between white sands and lush jungle terrain, this idyllic hideaway offers dreamers and romantics a unique blend of holistic wellness, spiritual healing and luxurious comfort. The location is flawless, and the resort is perfectly positioned for guests to unearth Playa del Carmen’s wealth of must-see sights, including Mayan ruins and impressive snorkelling spots.

Travelling with family? Upgrade to the Ocean Front Family King Suite for two adults and up to three children (under 13), or the Ocean Front Family Master Suite for two adults and up to two children (under 13).

Tripadvisor Travellers’ Choice, Best of the Best 2021 Top 25 Hotels — Mexico

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Location

Palmaïa, The House of AïA
P.º Xaman - Ha Lote 1-Manzana 1, Playacar, 77710 Playa del Carmen, Q.R., Mexico

Perfectly situated within easy reach of Mexico’s most popular resort towns, Palmaïa, The House of AïA, offers travellers access to the best of Playa del Carmen without sacrificing the seclusion that makes it so desirable. Only a 15-minute drive from the town centre, it’s a wonderful base for those looking for authentic taquerias, dazzling beaches or awe-inspiring snorkelling and diving spots. Visit the underground caves and rivers of Río Secreto, shop for handmade souvenirs and explore Mexico’s abundance of natural treasures at Xcaret Park.

The hotel is located approximately a 60-minute drive from Cancun International Airport (CUN). Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.

Facilities

Fine Print

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Please Note:

  • Room upgrades are strictly subject to availability and cannot be guaranteed

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Scoopon reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

LuxPlus+ Terms & Conditions:

  • LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
  • Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
  • Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
  • Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
  • LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.

LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.

Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.

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Reviews

9.4
Exceptional
Reviews from Google
Maggie O.
Reviewed 24 Aug 2025
10
This was my third stay at Palmaia, and I absolutely loved it! If you’re looking for a vacation where you don’t have to worry about a thing, this is the place. The resort offers a stunning beach setting and incredible food—healthy, plant-based options (with non-vegan choices too) that are both delicious and beautifully prepared. My only critique is one of the restaurants, Ume; I’ve had better plant-based sushi. That said, I loved all the other restaurants! Every detail is thoughtfully taken care of, and there’s a wide variety of included activities like yoga, sound baths, and art classes to make the experience even more special. Kasandra and Fernanda were our Nomadic Guides, and they were wonderful—always attentive, helpful, and made us feel so well cared for throughout our stay. The price is on the higher side, but truly worth it for the outstanding service and overall experience. I'll be back!
Recommends this hotel
10
marilia p.
Reviewed 23 Aug 2025
10
We had such an amazing stay at Palmaïa, definitely 5 stars from us! From the very beginning the staff made us feel so cared for. Everyone we met was genuinely kind, attentive, and always happy to help. You can really tell how much pride they take in the place. Even though we visited during low season and the hotel was almost empty, there were still maintenance and cleaning staff everywhere keeping the property spotless and beautiful. That kind of dedication really stood out to us. Some of the little (and big!) highlights that made our trip special: having fresh coconut water every single day (such a treat and something I’ll really miss at home), the fermentation class where the chef’s passion and excitement made the whole experience unforgettable, and the caneloni at Mar de Olivo was honestly one of the best pasta dishes I’ve ever had in my life. Things like this are what make Palmaïa feel so unique compared to other resorts. Food in general was a big highlight, with many meals that were outstanding. That said, once in a while a dish would really miss the mark. It wasn’t terrible, just a surprising contrast compared to the rest and funny enough, other guests we talked to had the same impression. But honestly, the amazing dishes completely outweighed the few misses. A couple of small things I think could be improved: the TVs are smart but very limited, you can only watch YouTube or the basic TV channels. Our Nomadic Guide explained this is intentional, but it’s still hard to understand why. It didn’t affect our trip since there’s so much to do, but I did find myself thinking if it rained one day, it would be nice to relax and watch Netflix or stream from your own device, especially for the price point. Also, the pools are not heated. In summer it was perfect, but I can’t imagine wanting to swim in December when the weather is cooler. Overall though, Palmaïa is such a special place. The atmosphere, the people, and all the unique little touches make it feel so much more than just a resort. We left feeling refreshed, grateful, and already talking about when we want to come back. With just a couple of tweaks it would be absolutely flawless but even as it is, it’s one of the best resort experiences we’ve ever had and I’d recommend it in a heartbeat.
Recommends this hotel
10
Prayash P.
Reviewed 30 Jun 2025
10
Our second trip, with kids (4 and 6). I have never written a review until this one but this place is incredible. Food is fantastic. Kids had a blast. Very peaceful resort with great pools, grounds, and beach. Has been quiet and not all crowded each time we have visited (Nov and July). Left feeling refreshed even with the kids along for the trip. We will definitely be coming back!
Recommends this hotel
10
Cameron C.
Reviewed 19 Aug 2025
8.0
My husband & I recently visited Palmaïa for the second year in a row and truly enjoy all aspects of this resort. Most importantly, the workers of Palmaïa go above and beyond to exceed your needs. Our guides, Fernanda and Kasandra were excellent, as well as our daily waiters like Luis from SuCasa and Jamie who worked evenings in the restaurants. The resort is maintained beautifully and the attention to detail across the property doesn’t go unnoticed. If you are considering coming to Palmaïa, expect wellness and tranquility upon your arrival. Sadly for us, we will be unable to revisit Palmaïa for the next several years as the new no children under the age of 4 rule begins in November 2025. While I understand they are trying to eliminate noise and potential disturbances to guests, it’s frustrating as children above the age of 4 may still act out and become upset, as they’re children too. I truly hope they reconsider as it will affect many returning families that visit Palmaïa annually.
Recommends this hotel
8.0
Reviews: 1-4 of 4
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