Palcall Tsumagoi Resort

Palcall Tsumagoi Resort is located in the Gunma Prefecture, with Karuizawa Village just a 60–90 minute ride away via the complimentary resort shuttle. Tokyo Station is about a one-hour train ride from the village. The hotel is located approximately a 3.5-hour drive from Haneda Airport (HND). Airport transfers are not included in your package, please plan accordingly.

Valid for travel from 20 December 2025 until 31 March 2026 (bookings must be made before 1 December 2025).

Blackout Dates & Surcharges: A non-refundable surcharge per room, per night may apply, payable at the time of booking. Dates and prices are identified in the Booking Calendar. Blackout dates may apply.

7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee: Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for cruise bookings, flights and deposit fee, if applicable, which are subject to the cancellation terms of the relevant supplier) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 14 days prior to the check-in date. Excludes flight and service fee, if applicable.

• Cancellations outside of the 7-Day Change of Mind period will not be provided, except as required by Australian Consumer Law, your local law or as otherwise provided for in the Fine Print.

Flexible Cancellation: You can cancel your booking for credit up until 21 days prior to the original check-in date. This can be done via self-service in your ‘My Escapes’ account. Your credit will be valid for 12 months from the date of cancellation. Credits are not transferable and cannot be redeemed for cash. Excludes service fee, if applicable.

Please note this does not apply to flights booked with us. Flight fulfilment is provided by the airline(s) selected at the time of finalising the booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s).

Date Changes: If you need to amend your booking, you can self-service unlimited date changes in your ‘My Escapes’ account up until 21 days before your original check-in date. If you can’t find a suitable date, or still need further assistance, please contact our 24/7 customer service team. Subject to availability and surcharges.

Please Note:

• Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.
• Buffet breakfast may change to a la carte on occasion.
• Breakfast is served at Tsumagoi Dining Hall from 7am to 9am daily (with the last dish served at 8.45am).
• Buffet dinner may change to a la carte on occasion.
• Dinner is served at Tsumagoi Dining Hall from 6pm to 9pm daily (with the last dish served at 8.30pm).
• Daily ski pass is unlimited and can be collected at check-in.
• Onsen can be accessed daily from 6am to 9am and 12pm to 11pm. No pre-booking required.
• Daily beginner group ski lesson requires advance booking through the hotel.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to the website’s terms and conditions.

Fine Print and package inclusions are accurate at the time of purchase and not subject to change, unless updates or corrections are specifically noted in the latest Fine Print with a timestamp. Please check the Fine Print prior to departure for any updates.

Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.