Contemporary Townsville Escape with Infinity Pool & Jacuzzi, Townsville, Queensland

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4.7/5

(3K reviews)

Trustpilot

4.8/5

(10K reviews)

Location

Oaks Townsville Gateway Suites

2 Dibbs Street, Townsville City, Queensland, 4810, Australia

Oaks Townsville Gateway Suites is located in the heart of Townsville, with the Reef HQ Aquarium and the Magnetic Island Ferry Terminal within a 10-minute walk. The Strand, a vibrant beachfront promenade, is a short five-minute drive away. The hotel is approximately a 35-minute drive from Townsville Airport (TSV). Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with your flight requirements (subject to availability). Contact sales@luxuryescapes.com.

Facilities

Outdoor pool
Jacuzzi
Fitness centre
Parking
Wi-Fi
Check-in: 2pm / Checkout: 10am

Surcharges may apply to select facilities and services

Fine Print

See full booking terms and conditions.

Updated 17 June 2024, 11.16 am AEDT: Please note that Townsville City Council is currently performing roadworks which causes a detour to the hotel lobby and car park. Kindly follow the detour towards McIlwraith St, turn left into Plume St, then left into Palmer St, and Right into Dibbs Street. This temporary road closure is estimated till 26th July 2024. We apologise for any inconvenience.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Please Note:

Best Flexible Rate and Advance Purchase Rate packages include daily housekeeping. Long stays include weekly housekeeping. All other rate packages do not include housekeeping (departure clean only).
Reception hours are between 7am and 9:30pm, seven days a week. For after-hours check-in, please contact the hotel prior to arrival.
A non-refundable 1.5% service charge applies to all credit card transactions made at the property.
A valid photo ID and a credit card pre-authorisation of A$1 will be required upon check-in.
Guests must be 18 years of age and above in order to check in. All guests under the age of 18 must be accompanied by a parent or official guardian.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

*Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.

LuxPlus+ Terms & Conditions:

LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.

LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.

Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.

LuxPlus+ member pricing cannot be combined with any other promotions, offers or discount codes unless explicitly stated by Luxury Escapes.

To receive member-only pricing, discounts, early access and bonus inclusions, sign up to LuxPlus+. Learn more here.

Reviews

8.2

Very Good

Reviews from Google

Joanne C.

Reviewed 30 Sep 2025

Just had the best stay in room 308A. Hubby and I stayed 5 nights. Everything we needed and great reception staff, had room tidied multiple times, pool was great, great location. We will be back.

Recommends this hotel

Paula

Reviewed 30 Jul 2025

Fantastic Hotel with Great Facilities and Views! We had a wonderful stay! The staff were incredibly friendly and helpful, always making us feel welcome. The hotel is in a perfect central location with a stunning view that made every moment special. The pool and gym are well-maintained and a great bonus for relaxing or staying active. Our apartment was spacious, clean, and beautifully designed. We’d definitely come back!

Recommends this hotel

Koobs

Reviewed 01 May 2025

8.0

Great Outlook, great rooms, clean and up to date at a great price. Front desk service was fantastic, Room service could be better, bins and towels, emptied and replaced was irregular and intermittant. However front of house staff corrected the towels issue without delay. EDIT - We left a dress in the room by accident, it was located by room service, we contacted the front desk staff who were very accommodating and sent the dress back to us. Many thanks you have a great team. Will be back.

Recommends this hotel

8.0

killing t.

Reviewed 20 Sep 2025

4.0

I arrived Friday to the oaks in Townsville south ,with my partner and Baby 17 month old from cairns,as a late arrival We got there around 11:30pm My partner worked long that day and drove as well so him and Bub's were in bed as I took a trolley to bring luggage from our car to the room, we left the car right outside reception entrance door to unload ,Then park In the time unloading I felt extremely anxious since a male suddenly appeared and ducked behind a rock picking up cigarette buds and on and off watching me ,I hurried up when he disappeared,another two kids on scooters also popped around the corner just about to head to the oaks car underground park,when spotting me and quickly leaving ,just as I was about to close my car door and lock I suddenly was approached by a indigenous male in his 20's with no shoes who demanded cigarette papers of me he moved in close in fast pace with an aggressive and entitled demeanor,I honestly thought I was going to punch me and Rob me maybe take my car? I tolled him that I was waiting on police due to a break in Which caused him to back off I quickly locked up and went through the glass sliding door back in side with my stuff, realising that the sliding door opens without a key card He watched me as I was waiting on the lift :( I felt so unsafe in that moment Any moment I thought he would just walk in ! Reception was shut at that point and I was alone :( Thank God he disappeared shortly after! I tolled reception twice / 2 different people and noone cared much ,didn't file an incident report notify management or called police, absolutely nothing! I feel very let down by staff and frankly shocked! I think the doors should only open by card for security especially at night 😞 The park house has no gate to block trespassers from entry the hotel property has no security gate or fence to hinder such occurrences . Now the room was absolutely filthy und run down from dirty windows to dirty floors and bad odors ,cobwebs and dust wherever you look ,to yellow and brown marks and spills on walls doors and cubbets ,the carpet was falling apart and lifting loosing dust and sand constantly My toddlers feet were black 5 minutes into walking barefoot on the carpet !!!😠😠 Stove top lights didn't work at all And fridge dirty The bathroom smelled disgusting and weird I wiped the floor with a towel and some water to embrace a brown black towel 😲😲 the shower glass doors were covered in soap scum and products And the hotel soaps and products smelled like weird after shave and musky I felt so disgusted and shocked, I spend all nite cleaning and scrubbing in concern of my child 😓😓 The balcony table was wobbly and held up by sugar saches ..the balcony glass was filthy and dirty the fan vents black and the walls dirty ! I was in the hotel of horrors ! On top of it our two cards rarely worked for lift and room doors so the kept giving us constantly new cards🤦‍♀️ The park house is an absolute joke with tiny parking spots which prevent you from opening your car doors there are not many parking spots at all for that matter..I can't believe that this is an Oaks hotel 🙌🙌like what on earth is going on here???!! I WILL NEVER RETURN TO THAT PLACE and the charged us almost 600$ for 2 nights 😄 are you serious?! NEVER AGAIN!

Does not recommend this hotel

4.0

Reviews: 1-4 of 4

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