Nobu Hotel Chicago

Nobu hosted Porsche for a test drive experience. It was the perfect match for what us Porsche enthusiasts expect from a venue to host Porsche. Top quality staff and clean, quality, attentive restaurant staff. Very happy Porsche selected Nobu as a location. Nobu did everything correct. Food and drinks were excellent, valet parking was attentive, location was perfect for walking out and seeing the cars and getting in for a spin through the city streets to test out what the cars are like to drive in the real world. Thank you Nobu for hosting Porsche for this event!

From the awesome gentleman (sorry forgot his name) who checked us in, through to the rooftop and our incredibly nice room, all the way to check-out with Anthony, it was the perfect stay. They matched beautifully designed spaces with the highest level of hospitality… our first Nobu stay will not be our last!!

Lovely experience. Hotel was beautiful with amazing staff. We were in town for a wedding during Lollapalooza with an 8 month old so we weren't exactly the expected clientele but everyone was amazing. They even gave our daughter a little teddy bear. So sweet. The rooms have great blackout, showers and feel luxury. Heated bathroom floors. Minibar well stocked. Pool was tranquil. Lastly, we heard nothing from inside the hotel. I couldn't even hear my husband take a shower. It was incredible. Only thing I wish is that they had told us to get reservations for the restaurant ahead. We hear it's amazing but weren't able to eat there due to the wait.

I hope everyone sees this review. Please read before booking! ( I Hope Management sees This) This is not just a complaint. I feel scammed by Nobu hotel Chicago. On the morning of August 29, we had breakfast at the hotel restaurant. The server informed us that hotel guests receive a $30 breakfast credit. Since we weren’t sure if it applied to us, we hesitated. The server kindly offered to check, took our room number, contacted the hotel, and confirmed that we were eligible. In fact, we were told we had $60 in credit and were encouraged to use the full amount. However, when we checked out, no breakfast credit was applied. We felt deceived and very disappointed. On August 30, we missed breakfast, and when we tried to enter the restaurant, our room key didn't work. We needed assistance from a hotel staff member. While helping us, they explained how great the buffet was and again assured us that the breakfast credit was included. Yet once again — no credit was applied. Even worse, our final bill included a mini bar liquor charge from another Room #9500 — a room we never stayed in. We were in Room 1023, and we never touched the mini bar. This is a completely false charge. To make matters worse, when I checked my bank account, I found an unauthorized $35 charge taken without any explanation or permission. I emailed the hotel, but received no response from anyone. I usually stay at 5-star hotels when I travel, and I’ve always had strong trust in their honesty and professionalism. With a globally recognized brand like Nobu, my expectations were even higher. Unfortunately, this experience completely shattered those expectations. The promised benefits were not honored, false minibar charges from a room we never stayed in were added to our bill, and an unexplained extra charge appeared on my account — all without any clear communication or resolution. Because I trusted this hotel to operate with integrity, the shock and disappointment were that much greater. This stay has completely destroyed our trust in Nobu Hotel. Instead of feeling valued as guests, we left feeling like we had been taken advantage of and deceived. Additional Experience: It seems like the hotel doesn't do proper dust cleaning. When I used the hair dryer, a lot of dust blew out, and I could clearly see it in the air. Since the hotel is quite dark, the dust was even more noticeable. Also, the building seems poorly insulated — it's very sensitive to noise. I could clearly hear sounds from the hallway and even loud music from a nearby club outside. The one good thing is that all the staff were extremely kind. That’s the only positive I can mention.