NIZUC Resort & Spa

This hotel stay was an experience. From the staff to the spa every turn was beyond expectation. Everyone treated us like family so helpful and kind. We can during their low season so we practically had the hotel to ourselves. Food was phenomenal!. I highly recommend ROMINAS 12 course tasting menu, you will not be disappointed. The Asian restaurant as well , will not disappoint. The spa is an experience all in its own. If you have not stayed at NIZUC I highly suggest booking a stay. You will not be disappointed.

Nizuc Resort offers stunning design, impeccable service, and tranquil luxury. The rooms, spa, and dining are top-tier — a gorgeous, relaxing escape you won’t forget.

The resort is beautiful and service for the most part is impeccable other than the front desk. Restaurants were great. Food quality and service at the restaurants were the best you could ask for. The only things that was extremely disappointing were the way front desk staff was, firstly we were told that we will be upgraded at the check in. When we checked in we were told that the room was upgraded. It was the same room that we had paid almost $1000 per night. We were told it was in the ADULT section. That was the upgrade in THEIR words. There is no such thing when we booked. We were charged close to $30 for a candy bar in the room for a candy that is worth maybe $1. Very disappointing that a resort of this caliber has front desk staff so pathetic. They didn’t remember that we’re celebrating our anniversary. At the check out when I mentioned no remorse or apology. I would not recommend spending that Kirk’s of money for this service.

My family and I stayed for 7 days, and while the room looked luxurious and the entertainment was enjoyable, the rest of the experience left a lot to be desired. The food wasn’t special and always took a long time to arrive. Staff made us feel welcomed at first, but they weren’t very accommodating and often argued instead of helping. The beach was honestly awful. I’ve never smelled a beach that bad — the resort just let the seaweed sit and rot, making it unbearable to even walk outside. I felt terrible for anyone with an ocean view room. The spa itself was nice, but the resort credits were misleading. At check-in we were given $250 in credits and told we could use them at the spa, tours and shops at the lobby , only to later find out you have to pay for a membership to actually redeem them. So the credits are basically useless. On top of that, the power went out multiple times, which caused our mini fridge to leak. Laundry service took far longer than advertised, and the guest next to us smoked cigarettes constantly — nothing was done about it even after noticing. To top it off, the lobby store prices were outrageous. They charged $21 for a box of 18 tampons — completely ridiculous, even for a resort. Overall, while there were a few nice moments, I would not stay here again and recommend choosing another resort. To the reply- I can assure you that I did in fact stay at NIZUC Resort & Spa — I have receipts, booking confirmation, and photographs from my stay to verify this. While I understand you may want to defend the property’s reputation, dismissing my experience as a “misunderstanding” rather than addressing the specific concerns I raised is disappointing. My feedback was based on my direct stay at your resort and reflects real issues I encountered. I hope you will take this as an opportunity to improve instead of suggesting that I must have been at another property.