New Park Manor

I had an amazing experience at this spa! The atmosphere was calm and relaxing from the moment I walked in. The massage therapist was professional and attentive, making sure I felt comfortable throughout the whole session. The massage itself was exactly what I needed — soothing, rejuvenating, and perfectly balanced between relaxation and deep tissue work. Afterwards, I felt lighter, refreshed, and completely at peace. Highly recommend this place to anyone looking to unwind and take care of their body and mind.

Just spent a couple of days at New Park Manor for a company off-site. The venue is superb, based in a delightful location and with great facilities. The spa is outstanding with a great pool, steam room and outside hot tubs. The food was of a high standard and beautifully presented. The rooms were luxurious with all the amenities that you’d expect from a hotel of this standard and like the rest of the hotel scrupulously clean. Finally the best part of the hotel were the staff. They were very welcoming and polite. They really couldn’t do enough for you. Truly outstanding.

My Mum and I booked in for a spa day, from the moment we arrived the staff couldn’t do enough for us. We popped into the restaurant for some breakfast but didn’t want anything too heavy as we were due to have a late lunch in the spa. The staff went out of their way to accommodate us and we felt very looked after. The spa itself was wonderful, the treatments were relaxing and the therapists took great care of us. The spa facilities were lovely, we had a sunny day so we were able to enjoy the hot tubs outside, with a glass of Prosecco. Lunch options were plenty and the food was delicious, again we were able to enjoy this outside due to the weather. All in all, we had a lovely day and will be returning! I can’t speak for the rooms, as we didn’t stay but the hotel itself was beautiful, the restaurant had lovely views over the fields and there is plenty of parking.

Well, what a shame. Lacklustre greeting, could barely lift their head up from their PC to welcome us. The thing is, this place isn’t exactly cheap. Having stayed in the likes of the Grove, I believe part of the same company, shame they don’t seem to offer the same level of training for this hotel. No one mentioned what time breakfast was served or where, didn’t ask if we knew the New Forest, which we do, but that’s not the point. We were also informed at the bar that the hot water pipe had burst. The manager said someone was coming to fix it. I said and if it’s not fixed what’s the back up plan, she said we don’t have one, you’ll have to shower in the spa. Coffee machine makes cold coffee, which must be taken from the shower as that only “spat out” boiling water. Children screaming and running around from 6am until 9pm to the point where I had to go outside my room, and tell them to stop. Totally get it’s a family hotel, but people are paying to relax and chill and we don’t expect playground antics outside all the bedrooms.(and we have children but wouldn’t allow this kind of behaviour) Had a spa treatment, not so much as offered a glass of water on entering, and the massage was at best 4/10 and I have weekly massages so I’m not new to them. The girl who seemed very nice and sweet was very robotic, my advice, she needs more training and role playing to adapt to dealing with different customer scenarios and don’t treat everyone the same. I’ve got to say I’m highly disappointed with the entire experience. We most definitely won’t be back to this hotel although we do come to the new forest every 6 months.