Mövenpick Hotel Auckland

I felt a lot of racial bias during my check-in experience. We arrived early around 1pm (check-in was at 3pm), and I completely understand that early check-ins aren’t always possible. As a Platinum member, I had hoped for some flexibility but was told the rooms weren’t ready — fair enough. We went for lunch and returned around 2pm, and the rooms still weren’t ready. However, in the 30 minutes we waited in the lobby, I saw 5–8 other guests being checked in with no issue. When I asked the same front desk lady again if our rooms were ready, she simply said, “No, they’re not ready.” When I politely insisted that she check with the housekeeping team to see if at least one of our rooms was ready so we could freshen up, relax, and plan our afternoon, she finally checked and said, “Oh, one room is ready.” That experience was quite frustrating, especially because moments earlier she had made no effort to verify. What made it more upsetting was seeing a white couple walk in and book a room on the spot — the exact same category as one of mine (around NZD $370 per night) — and they were checked in immediately. I was told other guests had “different room categories,” but clearly that wasn’t the case. If that’s not discriminatory treatment, I don’t know what is. I paid for two rooms, valet parking, dinner, and plenty of drinks — the same or more than many other guests — yet was made to feel less valued. That said, I do want to acknowledge that the rest of the staff were absolutely wonderful. The valet parking lady was so friendly and welcoming, and the restaurant and bar teams were exceptional — genuinely warm, attentive, and kind. It’s just unfortunate that the check-in experience left such a negative impression, overshadowing what could have been an otherwise beautiful stay.

⭐️⭐️⭐️⭐️⭐️ We had an excellent stay at the Mövenpick Hotel Auckland! The rooms were clean and comfortable, the staff were friendly, and the location was perfect for exploring the city. The kids especially loved the daily ice cream — such a fun treat that made their stay extra special. If we could improve one thing, it would be to have easier internet access for the kids to connect to — it took a few tries to get them online. Overall, a fantastic experience and definitely deserving of five stars!

The rooms were lovely, big enough for a family of 4. The Breakfast and Sundaes were great. The kids really enjoyed their ice-cream each evening. The staff at the restaurant were very helpful and friendly. On our first night, we were disappointed to arrive and be unable to valet park our car as they were full. We were told we would need to ‘find’ somewhere else to park - not helpful as we do not live in NZ and don’t know the area. We were also told that we could not pre-book a valet spot and just had to hope for the best the following day. Apart from this, all other aspects of our stay were great. The location is quite central and easy to walk to many areas in the CBD.

Our stay was pretty disappointing. The first room had mould in the shower, and while we were moved, we had to carry our own things and the second room also had mould. No compensation was offered. The valet parking was frustrating, with construction cars blocking the area. We even had to reverse out onto a busy street. This really didn’t feel like a five-star hotel. No pool, the gym was tiny, and there was nothing that made it feel luxurious. Breakfast was fine and the chocolate hour was nice.