Lush Tropical Leisure at Mercure Townsville Resort, Townsville, Australia

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Comfort and convenience go hand-in-hand on the lush resort grounds of Mercure Townsville, just minutes away from the airport and the heart of town. Whether you’re swimming the Great Barrier Reef or walking the sandy stretches of Townsville’s spectacular beaches, you can return to your verdant haven and unwind after long days spent exploring Tropical North Queensland.

Savour hearty al fresco dining at poolside Celsius Restaurant and Bar, using fresh local produce to bring their culinary vision to life. With spacious rooms featuring light and airy design, Townsville’s largest freeform pool and outdoor spa, your time at Mercure Townsville is sure to impress.

1 to 31 Nights packages available

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4.7/5

(3K reviews)

Trustpilot

4.8/5

(10K reviews)

Location

Mercure Townsville

166 Woolcock Street, Townsville, Queensland 4812, Australia

Positioned just minutes from the centre of Townsville, the lush acreage of Mercure Townsville carves out a haven in the heart of the action.

The hotel is located approximately a 10-minute drive from Townsville Airport (TSV). Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with your flight requirements (subject to availability). Contact sales@luxuryescapes.com.

Facilities

Celsius Restaurant & Bar
Outdoor pool
Tennis courts
Muscle & Fitness 24/7 Gym
Spa
Business centre
Parking
Wi-Fi
24-hour reception
Laundry facilities
Check-in: 3pm / Checkout: 10am

Surcharges may apply to select facilities and services

Fine Print

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Extra Guest Bedding & Connecting Rooms: Please note, requests for bedding for extra guests and requests for connecting rooms are subject to availability at check-in. Contact the property for more information.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

Fine Print and package inclusions are accurate at the time of purchase and not subject to change, unless updates or corrections are specifically noted in the latest Fine Print with a timestamp. Please check the Fine Print prior to departure for any updates.

Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.

Reviews

8.4

Very Good

Reviews from Google

Ian

Reviewed 14 Sep 2025

The staff are friendly, welcoming, and extremely professional. Excellent location, with easy access to major roads, airport, shopping, and other facilities. Beautiful tropical surroundings

Recommends this hotel

Al H.

Reviewed 22 Apr 2025

Had a very good stay at Mercure with just a few areas for improvement. The property has a lovely resort-style feel which makes for a relaxing atmosphere—definitely one of the highlights. The pool area is fantastic and well maintained, a great place to unwind. However, the spa was a bit of a letdown—it has jets but isn't heated, which makes it less enjoyable, especially if it is a bit of a cooler weather. Check-in staff were excellent—friendly, efficient, and welcoming. They made a great first impression. That said, as an Accor Plus Gold member, I felt there was a lack of recognition. Nothing was mentioned at check-in about welcome benefits, and the welcome drinks weren't explained at all. Small touches like that can make a big difference in guest experience, especially for loyalty members. Room had some mix of modern touches, including a hidden door to the bathroom, which was very cool. Good communication prior to arrival explaining blackout period for dining benefits. Located near a shopping mall and other eateries. Overall, a comfortable stay in a nice hotel.

Recommends this hotel

Maciej M.

Reviewed 14 Sep 2025

8.0

Nice location with tropical settings, good breakfast

Recommends this hotel

8.0

Kass N.

Reviewed 14 Aug 2025

4.0

I stayed here because I read a few reviews to say it was great. Staff were lovely. The rooms were pretty foul. Stains all over the carpets. The fire alarm to my room was on my desk when I checked in. They put it up on the ceiling when I spoke to the front desk. I believe there was no batteries in the fire alarm as I did not see it flash once. The thing that made me dislike this hotel even more was, I found a huntsmen in my room. Wondering how a big spider came into my room, I looked at the door properly. There is a massive gap under the door. I’m shocked that this establishment is allowing such massive gaps under the doors to be exposed. It would not take much for someone to just shove their phone under the door to just take photos. Walking around the place I noticed a few more doors like mine with big gaps under it. The door seals need to be lowered. My personal opinion is, staying at the Big 4 is luxury, compared to the Mercure Inn.

Does not recommend this hotel

4.0

Reviews: 1-4 of 4

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