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Cancun, Mexico

Kempinski Hotel Cancun

9.2
Five-Star Kempinski Escape on Cancun Seafront with Daily Buffet Breakfast
Kempinski Hotel Cancun logo
9.2

Embrace laidback opulence with a five-star stay at Kempinski Hotel Cancún, surrounded by Mexico’s legendary beaches and the eternal shimmering blue of the Caribbean Sea. Venture out to discover spectacular ancient Mayan ruins, or simply savour the hotel’s elegant design and top-notch Kempinski hospitality. Enjoy live jazz piano, sparkling refreshments and fine dining at The Club Grill, experience ancient Mayan wellness treatments with modern flair at KAYANTA Spa or reserve a private cabana on the hotel’s sumptuous stretch of golden sands and laze the day away under the glorious Cancun sun.

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Location

Kempinski Hotel Cancun
Retorno del Rey 36, 77500 Cancun, Quintana Roo, Mexico

Located in Cancun’s prestigious hotel zone, Kempinski Hotel Cancún offers guests easy access to the region’s famed pearl-white sands, upscale shopping boulevards and fascinating Mayan ruins – the ancient city of Tulum is just a 90-minute drive away.

The hotel is located an approximately 20-minute drive from Cancun International Airport (CUN). Airport transfers are not included in your package; please plan accordingly.

Need flights? Our dedicated flights concierge can assist with your flight requirements (subject to availability). Contact sales@luxuryescapes.com.

Facilities

Fine Print

Valid for travel until 9 June 2024 (bookings must be made before 1 April 2024).

Blackout Dates Apply. Dates are identified in the Booking Calendar.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details.

Check Availability: To confirm your dates of stay at purchase, click on ‘Check Availability’ and select your preferred package. Use the calendar to browse and select available dates. Dates with a surcharge are identified.

Buy Now, Choose Dates Later: If you want to secure this offer and don’t know when you want to travel please select ‘Buy Now, Choose Dates Later’. This will secure your package and give you the flexibility to choose your travel dates — within the book by and validity period and subject to availability. To select dates post-purchase, simply select ‘My Escapes’ under the ‘My Account’ tab and follow the prompts.

7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee: Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for cruise bookings, flights and deposit fee, if applicable, which are subject to the cancellation terms of the relevant supplier) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 14 days prior to the check-in date. Excludes flight and service fee, if applicable.

Flexible Cancellation: You can cancel your booking for credit up until 21 days prior to the original check-in date. This can be done via self-service in your ‘My Escapes’ account. Your credit will be valid for 12 months from the date of cancellation. Credits are not transferable and cannot be redeemed for cash. Excludes service fee, if applicable.

Please note this does not apply to flights booked with us. Flight fulfilment is provided by the airline(s) selected at the time of finalising the booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s).

Date Changes: If you need to amend your booking, you can self-service unlimited date changes in your ‘My Escapes’ account up until 21 days before your original check-in date. If you can’t find a suitable date, or still need further assistance, please contact our 24/7 customer service team. Subject to availability and surcharges.

Please Note:

  • Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.
  • Breakfast is served at El Café Mexicano from 7am to 11.30am Monday to Saturday and 7am to 1pm on Sunday.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to the website’s terms and conditions.

*Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.

Reviews

9.2
Exceptional
Reviews from Google
Brian
Reviewed 11 Aug 2025
10
Employees are very attentive. Received better service at the hotel than anywhere in America. Rooms and hotel are clean and in good condition. There’s a separate door for the toilet which is nice. The hotel food was pretty good but costs 2x as America. High food prices are normal for Cancún. Beach was clean and not crowded. They have tennis and pickle ball courts!
Recommends this hotel
10
Lauren M.
Reviewed 02 Jun 2025
10
My husband and I had a FABULOUS weekend at The Kempinski!! The service is what made it so relaxing and memorable. We ate every meal at the hotel and were never disappointed. The private table on the beach at Casitas was so special. The live music, service, and food at The Grill was amazing. Even lunch by the pool (served by Edgar, always smiling and working SO hard to make sure our every need was met) was a treat! I would never dream of staying anywhere else in Cancun. We can’t wait to go back!!
Recommends this hotel
10
Travelina K.
Reviewed 25 May 2025
10
This place is fantastic! great staff, beautiful location, and top notch service! It used to be the old Ritz Carlton, and it still has that same level of luxury and attention to detail. The rooms are elegant and well maintained, and the service is exactly what you’d expect from a Ritz. Plus, it’s in walking distance to amazing restaurants and excellent shopping. Highly recommend!
Recommends this hotel
10
Haley C.
Reviewed 26 Mar 2025
10
People who are stating the hotel is dated must not understand old money style. The hotel is definitely not dated and it’s up kept very well - if you’re reading comments about it being dated or old it’s because people are assuming everything should be modern new money style. The hotel is absolutely spotless, the cleaners are amazing. The beds are very comfortable as well. Breakfast buffet has a great selection and I’d recommend putting that into your room rate. The servers and towel guys have been nothing less than great. All of the staff pay attention to detail and the wants and needs of the hotel guests. They remembered us by name and preferences by day two. Everyone has had a great attitude here, the staff have all been so nice. We decided to extend our vacation a night and they could’ve charged me the room rate for the current night last minute booking and they chose to give me the rate I booked with months ago. Thank you guys for that again! We loved the fresh flowers in the lobby daily! The bus is also right outside which is super safe for tourists and only 12 pesos a person one way, we took this daily back and forth to meet family staying at the far end of the hotel zone. Thanks guys for a great vacation
Recommends this hotel
10
Reviews: 1-4 of 4
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