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Cancun, Mexico • View on map

Kempinski Hotel Cancun

Luxurious Five-Star Beachside Escape with Six Onsite Restaurants

9.2
Exceptional
From online reviews
Kempinski Hotel Cancun logo

Embrace refined beachside luxury with a five-star stay at Kempinski Hotel Cancún, nestled among Mexico’s most iconic beaches and the turquoise waters of the Caribbean Sea. Explore the awe-inspiring Mayan ruins or indulge in the unparalleled Kempinski hospitality within the hotel. Delight in live piano jazz, sparkling refreshments, and exquisite dining at six renowned restaurants, or rejuvenate with ancient Mayan wellness treatments infused with modern sophistication at Kayantá Spa.

Travelling with family? Upgrade to the Saasil Suite to sleep up to six guests.

1 to 30 Nights packages available
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Location

Kempinski Hotel Cancun
Retorno del Rey 36, Zona Hotelera, 77500 Cancun, Mexico

Located in Cancun’s prestigious hotel zone, Kempinski Hotel Cancún offers guests easy access to the region’s famed pearl-white sands, upscale shopping boulevards and Mayan ruins – the ancient city of Tulum is just a 90-minute drive away. The hotel is located approximately a 20-minute drive from Cancun International Airport (CUN). Airport transfers are not included in your package, but the hotel’s dedicated guest concierge can assist with booking private airport transfers for a surcharge. See Fine Print for details.

Need flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.

Facilities

  • Fantino restaurant
  • The Club Grill
  • Casitas restaurant
  • El Cafe Mexicano
  • The Caribe Bar & Grill
  • D-Lounge
  • Kayantá Spa
  • Valet parking
  • Two outdoor pools
  • Tennis courts
  • Kids’ Club
  • Fitness centre
  • Salon
  • 24-hour reception
  • Laundry service
  • Butler service
  • Check-in: 3pm / Checkout: 12pm

Surcharges may apply to select facilities and services

Fine Print

Updated 10 July 2024, 9.14am AEST: Airport transfer information has been added to Location and Fine Print below.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Please Note: The following applies to select packages only

  • The included food and drinks credit must be used during your stay. Any unused credit will be forfeited and is not transferable or redeemable for cash. May not be used at Fantino and Club Grill. May be used for room service and minibar. Credit will be presented at check-in.
  • Club Lounge access includes access to a private lounge with sunset views, private check-in and checkout, dedicated concierge services, canapes and drinks from 7am to 10pm, live egg cooking station during breakfast, and the services of a mixologist during cocktail hour.
  • A compulsory sanitation fee of US$1.40 per room, per night, is payable direct to the hotel.
  • To arrange airport transfers, please email your arrival and departure information to concierge.cancun@kempinski.com. Transfers must be booked at least 48 hours before your arrival. Return transfers are available for a surcharge of US$200; one-way transfers are US$100. Prices include all taxes and are per vehicle (SUV) with space for up to five guests with luggage. Surcharges are payable direct to the hotel. Larger vehicles can be arranged, subject to availability. Prices are subject to change.

Scoopon reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

Reviews

9.2
Exceptional
Reviews from Google
Adam M.
Reviewed 04 Nov 2025
10
Old ritz Carlton vibe. Quiet calm expensive. Covers all the bases . Fantasy pricing for Mexico but overall great relaxing stay .
Recommends this hotel
10
ALEX A.
Reviewed 02 Nov 2025
10
Very good hotel, luxurious and detailed, staff 100% trained
Recommends this hotel
10
Maryam
Reviewed 02 Sep 2025
8.0
This hotel is elegant and absolutely beautiful. The room was very comfortable, and the overall atmosphere felt luxurious. The service was excellent, the staff are truly professional, attentive, and made me feel well taken care of. Breakfast was amazing. While there aren’t too many options, the quality is excellent fresh, flavourful, and very delicious. I highly recommend trying it. Their fine dining restaurant is also a must. The food is fantastic, and the setting is one of the most beautiful I’ve seen. Just note that there is a dress code, so bring more than sandals and shorts. The only downside for me was the pool. During the hot season, it gets uncomfortably warm since it’s fully exposed to the sun, making it difficult to enjoy a refreshing swim. Another thing to be aware of (and this applies to all the Cancun hotels, not just this one) is the high resort fees, city tax, and other charges added upon arrival—even if your room is fully prepaid. These fees can add up to nearly the cost of the room itself, which feels unreasonable, but unfortunately, it’s standard practice in Cancun. Overall, despite those drawbacks, this hotel is stunning and offers a wonderful experience. I would definitely recommend it, especially for the excellent service, comfortable rooms, and outstanding dining.
Recommends this hotel
8.0
Peter D.
Reviewed 21 Oct 2025
2.0
Horrible, we stayed there with my wife last September this hotel is all about money very comercial nothing compared to other kempinski hotels I have been to around the world. Everything is about tipping, we want to lay in one of the cabanas the hotel was empty not many guests they ask for 250 dollars minimum charge of drinking to stay on it otherwise you have to stay in a sundeck without even a mattress on top I asked to talk to the manager I got ignored the whole stay he didn’t show up. I ordered room service they separate the orders and charge you extra room service fee and on top you have to tip so what is the service fee for ? Everytime we also came to the lobby with our car the staff at the entrance which normally park the car ask for extra tips but after giving them once we said we are not going to give everyday later the vallet didn’t want to park our car and was giving silly reason like I am allergic to smoke I think you smoke in the car and other valley started acting the same. And for smoker you can’t even smoke in your balcony room you get 100 dollars fine which in other hotel where we stayed they had no problem int his hotel you have to go down the room walk all the way to the lobby cross to the parking area to be able to smoke even though I am not a smoke but my partner is I find it too extra. Overall there’s way better hotels in the area if you can skip this hotel !!!
Does not recommend this hotel
2.0
Reviews: 1-4 of 4
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