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Orchard Road, SingaporeView on map

JEN Singapore Orchardgateway by Shangri-La

Award-Winning Singapore Cosmopolitan Hideaway by Shangri-La with Rooftop Infinity Pool

8.4
Very Good
321 reviews
JEN Singapore Orchardgateway by Shangri-La logo

Discover urban glam at the modern, award-winning JEN Singapore Orchardgateway by Shangri-La, a super swanky hotel awarded a Traveler’s Choice Best of the Best Award for Top 25 Hotels in Singapore in 2021 by Tripadvisor. This cosmopolitan retreat is perfectly positioned to explore Orchard Road on foot, with Singapore’s famed sites easily reached via unmatched public transport connections. Spend your days eating, drinking, shopping and exploring, before returning to the sky-high oasis to admire the city from above.

Tripadvisor Travellers’ Choice, Best of the Best 2021 Top 25 Hotels – Singapore

Travelling with family? Upgrade to a Deluxe Family Room for up to two adults and two children (aged 11 years and under)

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Location

JEN Singapore Orchardgateway by Shangri-La
277 Orchard Rd, Singapore 238858

JEN Singapore Orchardgateway by Shangri-La enjoys a convenient location in the heart of Orchard Road, with Orchardgateway Shopping Mall right outside your door and Marina Bay Sands and Gardens by the Bay both under a 15-minute drive away. The hotel is located approximately a 20-minute drive from Changi International Airport (SIN). Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.

Facilities

Fine Print

Important: Request for extra bedding cannot be guaranteed and is subject to availability. It must be requested with the hotel directly, the extra cost will be advised and charged in destination.

Update 7 August 2024, 11.30am AEDT: The rooftop restaurant has changed to new operations.

Update 17 May 2022, 4.20pm AEST: Club room descriptions updated. Please see Packages for details.

Update 12 May 2022, 2.35pm AEST: Fine Print updated, please see below.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Please Note:

  • Complimentary drink per adult, per stay, excludes drinks from room’s minibar.
  • Room Upgrades: Upgrades for 2+ nights are strictly subject to availability and cannot be guaranteed.
  • Please provide the hotel with your arrival flight details, including flight number and timing, prior to arrival by contacting reservations.sls@shangri-la.com.
  • For rates where early check-in and late checkout are not included, they may be requested for a surcharge by contacting reservations.sls@shangri-la.com.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Scoopon reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

Reviews

8.4
Very Good
321 reviews
Summary
AI-generated based on customer reviews
Guests rave about the hotel's prime location on Orchard Road, exceptional staff, and delightful amenities like the rooftop pool and bar. The rooms are clean and comfortable, with excellent service and a fantastic breakfast selection. Perfect for a memorable stay in Singapore!
AI-generated based on customer reviews
Steven K.
Australia
5 escapes · 1 review
Reviewed 18 Aug 2025
Partner
Deluxe Room King
5 nights · Dec 2022
10
This was our first visit and we have now booked it 3 times since. Great location, staff and breakfast resturaunt. We love this hotel.
Recommends this hotel
10
Value for money
Good facilities
Relaxing
Comfortable
Clean
Steven K.
Australia
5 escapes · 1 review
Reviewed 18 Aug 2025
Partner
Deluxe Room King
2 nights · Jul 2023
10
We have now booked this hotel 3 times. It's in a great location on Orchard Road. The roof top bar and pool has amazing views. The staff are excellent and the breakfast is brilliant. The rooms are reasonable sizes. I can thoroughly recommend this hotel.
Recommends this hotel
10
Clean
Comfortable
Value for money
Relaxing
Good facilities
Cyndi W.
Australia
8 escapes · 3 reviews
Reviewed 18 Aug 2025
Friends
Superior Room Twin
5 nights · Aug 2025
10
The staff were amazing so helpful and friendly, the room was so clean ,would definitely recommend this hotel to friends and family
Recommends this hotel
10
Relaxing
Comfortable
Clean
Value for money
Good facilities
Gabbrielle P.
Australia
2 escapes · 1 review
Reviewed 05 Aug 2025
Superior City View Room King
5 nights · Oct 2024
10
Great location and amenities
Recommends this hotel
10
Reviews: 1-4 of 321
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