Instructions

• Extra-person charges may apply and vary depending on property policy

• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

• This property accepts credit cards and cash

• Onsite parties or group events are strictly prohibited

• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

• This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Special instructions

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Disposable plastic tableware and other plastic products are available at the front desk (surcharge). Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Optional

• Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

No rollaway/extra beds available

No cribs (infant beds) available

Events/parties not allowed

Contactless check-in is available

Contactless check-out is available

Professional property host/manager

• JEN hotel Hong Kong by Shangri-la will commencing an enhancement project for some guest rooms starting in early August 2025. The Club Lounge, rooftop pool and fitness centre will be temporarily closed for approximately six months. We will do our best to keep disruptions to a minimum.

The following applies to select packages only

• Early check-in and late checkout are subject to availability
• Room upgrades are strictly subject to availability and cannot be guaranteed

Know Before You Go

• The seasonal pool will be open from June to August.
• Pool access available from 7:00 AM to 8:00 PM.
• One child 11 years old or younger stays free when occupying the parent or guardian’s room, using existing bedding.
• A car is not required for transportation to and from this property.
• Contactless check-in and contactless check-out are available.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Taxes & fees:

Due to the requirements of the Hong Kong government, a 3% hotel accommodation tax will be reinstated effective January 1, 2025.

Update 21 May 2026 3pm AEST: The hotel is commencing refurbishments as part of an enhancement project. The work will be carried out periodically from Monday to Friday between 10am and 6 pm, and some areas may be affected by construction noise. We will do our best to keep disruptions to a minimum.

Update 16 June 2025 10.19am AEST: JEN hotel Hong Kong by Shangri-la will commencing an enhancement project for some guest rooms starting in early August 2025. The Club Lounge, rooftop pool and fitness centre will be temporarily closed for approximately six months. We will do our best to keep disruptions to a minimum.

Update 5th December 2024: Check-in’s from 1st January 2025 incur an additional government HAT tax of 3%, payable at check-in. Please proceed to check-out to confirm the total amount due. **

Update 18 October 2024, 9.30am AEST:** The regulation of disposable plastic tableware and other plastic products used in hotel guest rooms is in effect. Hotel has put plastic-free and refillable alternatives in service. Some items containing plastics will be available at a charge per regulation.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Note: Please be advised that the swimming pool will be temporarily closed from 27 December 2023 until 12 Feburary 2024 inclusive for annual maintenance

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Scoopon reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.