Five-Star Shangri-La Hong Kong Escape in Vibrant Western District, Hong Kong Island, Hong Kong

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A captivating mix of traditional and contemporary create a unique atmosphere at the five-star JEN Hong Kong by Shangri-La, with the bustling Western District right on your doorstep. This city haven features elegant décor and panoramic views of Victoria Harbour, and is ideally positioned with the nearby HKU Station offering easy access to key transport junctions. Expect nothing less than decadent dining options from this Shangri-La escape.

The best vintage and modern elements of the bustling city are on display from the minute you step into the luxurious hotel. Reminiscences of the city’s history linger around the thriving commercial neighbourhoods and skyscrapers, with traditional markets and lavish restaurants side by side. Truly appreciate the modern and the classic in this blissful Shangri-La stay.

1 to 30 Nights packages available

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4.7/5

(3K reviews)

Trustpilot

4.8/5

(10K reviews)

Location

Jen Hong Kong

508 Queens Road West, Hong Kong

Positioned in the Western District of the bustling city and ten minutes away from the Central District, JEN Hong Kong by Shangri-La is surrounded by a variety of shopping centres and urban restaurants and bars, along with close proximity to the MTR (HKU Station). The hotel is located approximately a 30-minute drive from Hong Kong International Airport (HKG). Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.

Facilities

Club Lounge
Lobby bar and lounge
Cafe Malacca
Rooftop pool
24-hour fitness centre
Complimentary Wi-Fi
Check-in: 2pm / Checkout: 12pm

Surcharges may apply to select facilities and services

Fine Print

Taxes & fees:

Due to the requirements of the Hong Kong government, a 3% hotel accommodation tax will be reinstated effective January 1, 2025.

Update 16 June 2025 10.19am AEST: JEN hotel Hong Kong by Shangri-la will commencing an enhancement project for some guest rooms starting in early August 2025. The Club Lounge, rooftop pool and fitness centre will be temporarily closed for approximately six months. We will do our best to keep disruptions to a minimum.

Update 5th December 2024: Check-in’s from 1st January 2025 incur an additional government HAT tax of 3%, payable at check-in. Please proceed to check-out to confirm the total amount due. **

Update 18 October 2024, 9.30am AEST:** The regulation of disposable plastic tableware and other plastic products used in hotel guest rooms is in effect. Hotel has put plastic-free and refillable alternatives in service. Some items containing plastics will be available at a charge per regulation.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Note: Please be advised that the swimming pool will be temporarily closed from 27 December 2023 until 12 Feburary 2024 inclusive for annual maintenance

Please note:

JEN hotel Hong Kong by Shangri-la will commencing an enhancement project for some guest rooms starting in early August 2025. The Club Lounge, rooftop pool and fitness centre will be temporarily closed for approximately six months. We will do our best to keep disruptions to a minimum.

Please Note: The following applies to select packages only

Early check-in and late checkout are subject to availability
Room upgrades are strictly subject to availability and cannot be guaranteed

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Scoopon reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

Reviews

8.4

Very Good

Reviews from Google

Gilbert K.

Reviewed 16 Mar 2025

A Perfect 12 days trip started with perfect hotel Front Desk: The staffs at the are super friendly and knowledgeable. I feel that the way they treat guests as if they were the customers themselves; so they will fulfill the request as best as they could. Room: The super convenience connecting rooms made our 12 days trip easy to check on the kids. The room is spacious with comfortable queen size bed (it feels like a King IMO) & 2 single in the kids room. We stayed on the 10th floor but hardly hear any noise from the street. Location: The location of the hotel is very ideal for our trip with friend / family mostly in the HK Island. 3 minutes walking distance to MTR or 5-10 min to tram / bus Gym: must check out the gym on the 28th floor, fabulous views. Worth mentioning – Billy, a very pleasant young fellow with passion

Recommends this hotel

Alex

Reviewed 22 Jun 2025

8.0

The hotel is located nearby the metro station and other public transport stations, which was rather convenient for us to get there from the airport. The check in is rather late but the hotel offers a service to leave the luggage before it. The rooms are clean, the view is as shown on the pictures; however, the bathroom could be renovated (the shower handle did not work that well). The whole hotel is air-conditioned, so it was definitely a life saver in the heated moist Hong Kong in June. We could relax after long days of walking. We recommend going to the city centre and harbour by public transport and not on foot unless you really want to experience the authenticity of local culture.

Recommends this hotel

8.0

Rachel S.

Reviewed 26 Apr 2025

8.0

Breakfast is great, view from the 19th floor and the pool excellent but windows needed cleaning so you could see it better. Toilet setup is weird, individual stall with glass walls meant everyone in the room could hear you at the toilet. Staff were all lovely, at reception, cleaning and pool staff. Rooms are getting a little worn, wooden cupboards need refinishing. Great location of visiting HKU. Shopping mall nearby and lots on interesting local shops and restaurants/cafes. Very convenient to the HKU MTR stop, just a few steps from B2 exit.

Recommends this hotel

8.0

Riazat B.

Reviewed 12 Jul 2025

6.0

This hotel is not for me. Yes, it has a good location, but, to be honest, most hotels on Hong Kong island are well located. For me, the biggest issue was the room layout. You have to walk "through" the bathroom to get to the bedroom. The shower and toilet are cubicles with glass doors and a vanity/sink area directly opposite. Basically, there is no separate bathroom. There's a sliding wooden divider, but that doesn't create a bathroom. Another gripe is the lack of storage. I kept thinking there must be more, but no, there's a single wardrobe (that's the one with the full-length mirror in the photo). Housekeeping was keen, but they would turn up when I was still in the room or just returning from breakfast. I had a club room with access to a lounge, but it looked and felt like a regular Hong Kong hotel room. I guess you pay extra for the lounge and high floor. The hotel doesn't give bottled water. There's a water filter/dispenser thing, but there are single use disposable items like cotton pads and a toothbrush. That didn't make sense. I didn't like the hotel breakfast, so I started going out for food instead. The staff are nice enough, but I really wished I'd stayed at the Courtyard Marriott, which has decent size rooms, better breakfast, and proper storage. And a bathroom.

Recommends this hotel

6.0

Reviews: 1-4 of 4

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