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Cairns, Queensland

Jack & Newell Holiday Apartments

9.2
Top-Rated Waterfront Family Apartment Escape in the Heart of Cairns
Jack & Newell Holiday Apartments logo
9.2

Embrace the laidback vibes of Cairns with a relaxing waterfront stay at the modern, centrally located Jack & Newell Holiday Apartments – currently ranked in the top three hotels in the city on Tripadvisor. Easily recognisable thanks to the beautiful, heritage-listed façade dating back to 1911, this boutique property offers a collection of self-contained apartments fitted with modern amenities, and a sparkling pool to make the most of Queensland’s balmy weather.

Pick between a two-bedroom apartment for four or a three-bedroom apartment for six, located a leisurely walk from Reef Fleet Terminal (where you can hop on a Great Barrier Reef cruise), the iconic Esplanade and the city’s boutique shops, trendy restaurants and vibrant entertainment.

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Location

Jack & Newell Holiday Apartments
27-29 Wharf St, Cairns City QLD 4870

Jack & Newell Holiday Apartments is located in the heart of vibrant Cairns, enviably close to Reef Fleet Terminal, Cairns Night Markets, the aquarium and iconic esplanade. Within a short 20-minute drive, you’ll effortlessly reach Cairns Airport. Airport transfers are included in Ultimate Family Upgrade packages only, please plan accordingly. Parking for one vehicle is included in every package.

Need Flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.

Highlights

The Hotel – A waterfront property with ultra-spacious apartments

Housed in a heritage-listed former wharf warehouse, Jack & Newell Holiday Apartments perfectly blends history and glamour in one of the best addresses in Cairns. Behind the renovated heritage façade, you’ll find 15 beautifully designed and fitted apartments, complete with fully equipped kitchens, laundry facilities and modern amenities. Add to this sweeping city and waterfront views, a sparkling pool area with swaying palm trees, BBQ facilities and a fully equipped gym, and you’ll understand why this waterfront property is ranked the #2 hotel in Cairns on Tripadvisor.

The unbeatable location makes it easy to explore Cairns. Step outside the hotel’s doors and into the action: head to Reef Fleet Terminal for day trips to the Great Barrier Reef, stroll down the busy esplanade to find an abundance of stylish bars or relax by the waterfront lagoon – all within easy reach of your apartment.

Local Tips — Want to know more about Cairns?

Our insider travel guides include handpicked places to eat and drink, the best activities in the area, and special experiences to make your trip memorable.

Your Handpicked Inclusions – Welcome drinks, late checkout and dining discounts

Push open the door to your modern apartment and celebrate your sun-kissed escape with your choice of sparkling wine or a six-pack of local beers on arrival.

Indulge in delicious local fare with a 10% discount at Wharf One Cafe. One of Cairns’ most-loved dining venues, set right on the water, Wharf One offers delicious modern Australian fare with serene views over Trinity Inlet. Staying before 31 March 2021? Enjoy a bonus A$40 dining credit for Wharf One Cafe.

Plus, with 11am late checkout, complimentary parking for one car and Wi-Fi throughout your stay, you’ll enjoy a stress-free escape.

Family Aquarium Upgrade: Discover the secrets of Cairns Aquarium with an Aquarium by Twilight Experience. This unforgettable family experience gives you exclusive after-hours access to the halls of the aquarium, where you’ll embark on a two-hour tour with an expert ecologist, taking you through 10 tropical ecosystems, from reef to rivers.

Your experience concludes at Dundee’s Restaurant with a three-course dinner. Dundee’s features the largest tank within a restaurant in Australia: a stunning 70,000-litre saltwater marine aquarium, providing a mesmerising encounter with coastal aquatic life for a truly unique dining experience.

Two-Bedroom Family Aquarium Upgrade packages are valid for two adults and two children (aged 14 years and under).

Ultimate Family Upgrade: Choose an Ultimate Family Package for a stress-free escape, including return private airport transfers and a family dining experience at popular seafood restaurant Tha Fish.

On arrival at Cairns Airport, feel like a VIP with a luxe private transfer to your hotel. A concierge will be waiting for you at the airport, whisking you away to your private vehicle. When you’re ready to leave Cairns, your private driver will come and collect you from the hotel and take you back to the airport in style.

Your package also includes one family seafood feast at multi-award-winning Tha Fish, one of Cairns’ most popular restaurants. Indulge in your choice of one main meal per adult, one meal from the kids’ menu per child and one standard cocktail per adult. From seafood paella to Moreton Bay bugs, crispy fried barramundi and sand crab, these are some of Queensland’s freshest catches.

Two-Bedroom Ultimate Family Upgrade packages are valid for two adults and two children (aged 14 years and under).

Facilities

Fine Print

Valid for travel until 31 March 2022 (bookings must be made before 28 February 2022).

Blackout Dates Apply. Dates are identified in the Booking Calendar.

Surcharge: A non-refundable surcharge per room applies for certain dates and is payable at time of booking. Dates and prices are identified in the Booking Calendar.

Check Availability: To confirm your dates of stay at purchase, click on ‘Check Availability’ and select your preferred package. Use the calendar to browse and select available dates. Dates with a surcharge are identified.

Buy Now, Choose Dates Later: If you want to secure this offer and don’t know when you want to travel please select ‘Buy Now, Choose Dates Later’. This will secure your package and give you the flexibility to choose your travel dates — within the book by and validity period and subject to availability. To select dates post purchase, simply select ‘My Escapes’ under the ‘My Account’ tab and follow the prompts.

7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee: Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for Tour bookings and flights) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 21 days prior to the check-in date.

Feel Like Changing Your Dates? No Worries… If your booking is with a property located in Australia or New Zealand you can make unlimited changes to the date of your booking, as long as it’s at least 21 days before your original check-in date. If the property is located in any other country you may make unlimited date changes up to 1 day before check-in. This is provided you choose dates that are of an equal value and are available. Any change to booking dates is subject to availability and must be made online in accordance with our Terms and Conditions.

Please note:

  • Dining credit is valid for stays prior to 31 March 2021 only. The included credit must be used during your stay. Any unused credit will be forfeited and is not transferable or redeemable for cash.
  • Welcome drink is your choice of a bottle of sparkling wine or a six-pack of local beers.
  • Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.
  • Two-bedroom family experience packages are valid for two adults and two children aged 14 years and under only. If you are travelling as a group of three or four adults, please purchase a standard two-bedroom package and add any experiences at checkout, making sure to select the correct number of adults and children.

Ultimate Family Upgrade:

The experience includes a dinner at Tha Fish, plus private airport transfers. Two-Bedroom Family Aquarium Upgrade packages are valid for two adults and two children (aged 14 years and under). Please see below for Fine Print:

  • Tha Fish Dining Experience: Dinner comprises one main meal per adult, one meal from the kids’ menu per child and one standard cocktail per adult. Within two business days of purchase, you will receive a confirmation email from Scoopon confirming your dining experience complete with your voucher code to be presented in the restaurant at the time of dining. Voucher codes can be presented on your mobile device or printed prior to vising the venue. Customers are strongly advised to make a reservation to avoid disappointment, please note that your voucher does not guarantee a table if the restaurant is full. When you make a reservation, be sure to include your Scoopon dining voucher code in the comments section of the reservation process. Reservations can be made via the restaurant’s website. Subject to restaurant capacity, customers may be obligated to provide a booking guarantee from a credit card to confirm a reservation. Please note that any pre-authorisation taken by the restaurant will be refunded in line with the restaurant’s cancellation policy. The restaurant reserves the right to make discretionary alterations to all confirmed bookings.
  • Private Return Airport Transfers: Exemplar Coaches and Limousines will contact you by return email to confirm your booking and departure time. Rates are per vehicle each way based on a maximum number of occupants.

Family Aquarium Upgrade:

The experience includes exclusive after-hours entry to Cairns Aquarium, a two-hour ecologist tour and three-course dinner at Dundee’s Restaurant. Two-Bedroom Ultimate Family Upgrade packages are valid for two adults and two children (aged 14 years and under). Please see below for Fine Print:

  • Cairns Aquarium will email you within 1 to 2 business days to book your desired date. Rates are per person. Adult rates apply for age 15 years and over. Children aged three years and under are free of charge. Ambulant facilities, lifts and wheelchairs are available.

Cancellation policy for experiences: Cancellations are entitled to a full refund if made 21 days prior to departure. Find more information via https://luxuryescapes.com/au/refund-policy

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Scoopon reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to website’s terms and conditions.

Reviews

9.2
Exceptional
Reviews from Google
shandelle s.
Reviewed 16 Jul 2025
10
We stayed in a 2 bedroom, 2 bathroom apt. So much room, clean and spacious. Great view of the water on the balcony and from the rooms. Very central to the shops, esplanade, casino, and train station. Friendly staff. Definitely recommend!!
Recommends this hotel
10
Lim K.
Reviewed 14 Jun 2025
10
The location was absolutely wonderful. We were within walking distance of most places we wanted to visit. The Reef Terminal was just a 7-minute walk away, even with children, and the shopping centre, train station, and night market were also conveniently nearby. There were plenty of food options around — we especially enjoyed breakfast at Wharf One and had a lovely dinner at Hemingway Brewery. The 3-bedroom apartment was very spacious and perfect for our family of six, with plenty of room for everyone to relax. Having two car spaces allocated to our apartment was also a nice bonus. One thing to note: guests are required to separate trash and take out the general waste via a chute outside the apartment, while recyclables need to be disposed of at a bin downstairs. We were a little surprised by this, as we’re used to just separating items and having cleaners handle the rest. Another requirement was to wash, dry, and put away all dishes before checkout. Because of this, we chose not to cook breakfast on our last day, as we wouldn't have had time to dry everything. In most places, simply running the dishwasher before leaving has been acceptable. Overall, we had a very enjoyable stay and would recommend the apartment, especially for families. Just be mindful of the checkout procedures if you're used to a more relaxed process. Also, bring ear plugs if you are sensitive to noise. There were loud partying noises from the wharf the first night we stayed. The master bedroom facing the wharf can get noisy. The other 2 bedrooms were quieter thankfully.
Recommends this hotel
10
Veronica W.
Reviewed 27 Jan 2025
10
5 star all the way from the first phone call to book our apartment. Jodie’s customer service could not be faulted. We booked for a 7 day stay. Room was spotless and facilities were fantastic. The view from our balcony was just breathtaking. Pool is very clean and the gym is very well equipped. All the staff have helped to make our stay unforgettable. Cannot wait to re book for another stay next year.
Recommends this hotel
10
Jacki S.
Reviewed 22 Jul 2024
10
Helpful friendly booking process via emails. Easy check-in, wonderful spacious clean apartment, we stayed in 701 and loved everything about it. Well appointed kitchen, lots of utensils and ice and water already in the freezer and fridge when we arrived - much appreciated. Compendium was very thorough and informative. Three split system air cons to keep the apartment cool. Location is fantastic, a 5 min walk to pier restaurants and bars, casino is 2 doors away. View of the inlet from the balcony is gorgeous. Jodie was especially helpful, nothing was too much trouble, and the gent on staff was very forgiving when we locked ourselves out once. The other gent on staff was also very polite and kind. There is some noise from the street and neighbouring apartment blocks so if you are sensitive to noise bring some earplugs. There is also a bell tower somewhere that chimes on the hour, but it's not intrusive. We hope to stay there again the first chance we get!!
Recommends this hotel
10
Reviews: 1-4 of 4
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