Hotel Zetta San Francisco

We had a really pleasant 4 night stay at the hotel at the end of August. The atmosphere is relaxed and the kids enjoyed the game area. The free coffee in reception in the morning is welcome but you do have to pay for breakfast items. That said there are lots of options for breakfast and dinner within easy walking distance. The location is great, and yes, there are some homeless people in the area, but that applies to all the downtown hotels and is visible in many large cities! The room was clean and bright but would suggest coffee making facilities in the rooms would be a good addition. Would stay here again.

The hotel is right next to Powell station, making it super easy to use transit. Staff is extremely kind and attentive. Rooms and common areas are very clean. Despite the rooms having laminate flooring, our stay was extremely quiet and we couldn’t hear any sounds from the hall or neighboring rooms. We had everything we needed and it was in a great location. It’s also within walking distance of plenty of food/drink options as well!

Hotel Zetta is a really cool looking hotel, so we were excited to try it out. There was a pelaton in the room, and I think some kind of head relaxing thing was supposed to be in there, but it wasn't. Unfortunately, during our visit, there was more that left a lot to be desired. We were not able to check in right away, which was fine because we just had the FD hold our luggage. While I was waiting in line, the gentleman in front of me was checking out and provided the desk agent his parking/valet ticket and the agent dialed the valet on speaker, and the other end of the line picks up and everyone in the lobby heard a loud "UGH, BRUH!" The poor agent couldn't pick up the receiver fast enough. When we came back from our event, we were finally able to check into our room, and within 10 seconds of walking in, we heard the fire alarm chirp. It was probably 12:30am, so we called down to the FD, and they sent security up to the room. The first thing security tells me is "there's no one from engineering here tonight, they'll be back in the morning. " And then he hears the fire alarm chirp. We ask if he has a battery to switch out so this beeping can stop, he says no, again says the engineer won't be back until the morning and the hotel is sold out. 😑 I've spent half of my working life working in hospitality, so I'm just baffled at why there isn't an overnight engineer? Or, literally anyone that can find a 9V battery to change out? Like, engineering emergencies only happen during normal daytime working hours? And, I wouldn't even call this an emergency, but ... NO ONE can change this battery?! My husband finally pressed the reset button (I think) and it was quiet for about 6 hours and started up again. We were going to day 2 of our festival, so before leaving. We told the front desk about the situation, discovered the security guard told the FD the room on the floor above us needed the battery, so we corrected that and asked if it could be changed while we were out- she told us absolutely and we left. We got back (again, around 1230am)- still chirping. No battery change. Call back down to the FD, agent comes up, literally says the save thing the security agent said the night before, and left. My husband pressed reset again. Tried to watch tv- no remote control. No buttons on the TV. There are instructions for a device to wear on your head, I think for relaxation? But, there was no such device in the room. If you're coming to literally sleep and go about your day, I would suggest asking for a room with a fire alarm that has been recently serviced. The bed was comfy, the nose in the room was not. Probably won't stay again, but not due to cleanliness or comfort (it was very clean, and had all the opportunity to be comfortable) but the service was lacking. A 9V battery on Saturday night would have made all the difference.

Overall decent rooms and comfortable bed, however the decor left something to be desired. Felt very cheap and thrown together with decor that they found around the city. Yes, the hotel is near the BART and cable car station but if you’re looking for something to do right around your hotel, I do not recommend.