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Tulum, Mexico

Hilton Tulum Riviera Maya All Inclusive Resort

All-Inclusive Beachfront Tulum Resort with Resort Credit, Free-Flow Drinks & 13 Restaurants
Hilton Tulum Riviera Maya All Inclusive Resort logo

You’ll be the family favourite when you book an all-inclusive stay at the indulgent Hilton Tulum, a beachfront resort promising non-stop fun in the sun. There are only a few sandy steps between you and the pristine waters of the resort’s secluded beach, an ultra-private azure fantasy. Back on land, you’re spoiled for choice with 13 all-inclusive dining venues and bars to choose from. Feeling like Mexican tapas? Sushi? Whatever you’re craving, there is a globetrotting collection of eateries to keep you satisfied. When it’s time for the adults to relax, drop the little ones off at the Kids or Teens Club and sneak away to Conrad Spa, a wellness haven in a pristine tropical setting. If you can tear yourself away from the resort, Tulum’s Mayan ruins, beaches and natural wonders are only a stone’s throw away.

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Location

Hilton Tulum Riviera Maya All Inclusive Resort
Carretera Cancun Tulum 307 Tulkal Chemuyil, Tulum, Tulum, Quintana Roo 77774, Mexico

Hilton Tulum is a tropical paradise located between the sparkling Caribbean Sea and the ancient Mayan ruins of Tulum, just a 10-minute drive away. The vibrant city of Cancun is a 90-minute drive away, offering a plethora of shopping and dining options.

The hotel is an approximately two-hour drive from Cancun International Airport (CUN). Airport transfers are not included in your package but can be arranged for an additional cost through the resort; see Fine Print for details.

Need flights? Our dedicated flights concierge can assist with your flight requirements (subject to availability). Contact sales@luxuryescapes.com.

Facilities

Fine Print

Valid for travel until 20 December 2024 (bookings must be made before 30 September 2024).

Blackout Dates Apply. Dates are identified in the Booking Calendar.

Surcharge: A non-refundable surcharge per room, per night, applies for certain dates and is payable at the time of booking. Dates and prices are identified in the Booking Calendar.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details.

Check Availability: To confirm your dates of stay at purchase, click on ‘Check Availability’ and select your preferred package. Use the calendar to browse and select available dates. Dates with a surcharge are identified.

Buy Now, Choose Dates Later: If you want to secure this offer and don’t know when you want to travel please select ‘Buy Now, Choose Dates Later’. This will secure your package and give you the flexibility to choose your travel dates — within the book by and validity period and subject to availability. To select dates post-purchase, simply select ‘My Escapes’ under the ‘My Account’ tab and follow the prompts.

7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee: Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for cruise bookings, flights and deposit fee, if applicable, which are subject to the cancellation terms of the relevant supplier) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 14 days prior to the check-in date. Excludes flight and service fee, if applicable.

Flexible Cancellation: You can cancel your booking for credit up until 60 days prior to the original check-in date. Please contact our 24/7 customer service team to enquire. Your credit will be valid for 12 months from the date of cancellation. Credits are not transferable and cannot be redeemed for cash. Excludes service fee, if applicable.

Please note this does not apply to flights booked with us. Flight fulfilment is provided by the airline(s) selected at the time of finalising the booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s).

Date Changes: If you need to amend your booking, you are permitted ONE date change up until 60 days before your original check-in date. Please contact our 24/7 customer service team to enquire. Subject to availability and surcharges. 

Please Note:

  • All-inclusive dining is valid across all of the resort’s dining venues except Chiringuito Cocomar restaurant which is available to Enclave guests only. Upgraded menu items are available for an additional cost.
  • Free-flow drinks include both alcoholic and non-alcoholic drinks.
  • Included Credit: The included dining and spa credit must be used during your stay. Any unused credit will be forfeited and is not transferable or redeemable for cash. Dining credit can be used for upgraded menu items. Spa credit can be used towards spa treatments when purchasing two or more treatments (excludes product purchases).
  • Airport transfers can be arranged for an additional cost through the resort directly, contact cunhi_res@hilton.com to organise.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to the website’s terms and conditions.

*Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.

Reviews

8.6
Excellent
Reviews from Google
Camille E.
Reviewed 26 Oct 2025
10
Amazing location and hotel. Perfect place with multiple areas for that great insta pic. Rooms were great however we were in 1st room theater smelled like mold. They moved us to a wonderful room the following day. No issues after that. Food was good however the Steak house is the best. Limited breakfast options (buffet everyday or room service with same food). All in all, can't wait to come back with kids, loved it!!!
Recommends this hotel
10
Jen
Reviewed 06 Nov 2025
8.0
Beautiful resort, amazing service — but the raccoons were a dealbreaker. Hilton Tulum Riviera Maya is truly stunning. The rooms are beautiful, the grounds are immaculate, and the entire resort feels luxurious and well maintained. The heated pools were a highlight — absolutely perfect — and the restaurants were excellent with great variety. You do need reservations for most restaurants (except the buffet) and even for the bicycle tour, but overall, the food and service across every restaurant, bar, and activity were exceptional. The staff went above and beyond, and the entertainment team was fantastic. It’s important to note that the resort doesn’t have a true sandy beach. The water area is rocky, so you’ll need water shoes, and while scenic, it’s not ideal for swimming. Thankfully, the pools more than made up for it. The spa was incredible — one of the best we’ve experienced — and the resort itself is spotless and beautifully designed with photo spots and thoughtful touches everywhere. This is definitely more of a family-friendly resort, with lots of activities for kids and families. Everything wraps up by around 10 p.m., so there isn’t much nightlife for couples or single adults. The resort is also in a secluded area of Tulum, about 20–30 minutes from the hotel zone and popular beach clubs. We had a car, so it wasn’t a problem for us, but something to note for those planning to explore. Unfortunately, the biggest downside — and the reason I wouldn’t return — was the raccoon issue. Once night fell, wild raccoons freely roamed the resort’s walkways, lobbies, and even poolside areas, scavenging through trash and climbing tables. Some guests found it amusing, but it honestly left me anxious and uncomfortable throughout the stay. At one point, a raccoon even tried to follow us into our room through the balcony door. I understand the resort’s location is within the jungle, but the sheer number of raccoons made it hard to relax, especially at night. Overall, Hilton Tulum is visually stunning with outstanding service, food, and amenities — but the wildlife issue was a major deterrent for me personally. If that doesn’t bother you, you’ll likely love it here. For us, it was beautiful but not a place we’d return to.
Recommends this hotel
8.0
Z B.
Reviewed 31 Oct 2025
8.0
The hotel was great! No issues with customer service whatsoever. I was a bit nervous after reading the google reviews. The lunch buffet was below par but the other options were good. Martin in hotel transportation was amazing. He ensured that he was always available for me and my group to get us back n forth to the rooms. Very reliable and professional. Ask for him! I would definitely recommend this resort.
Recommends this hotel
8.0
Brenda M.
Reviewed 03 Nov 2025
6.0
The rooms are nice. Not really sure if housekeeping is supposed to clean the floors or glass on balconies I don’t know but this didn’t happen until final day of our visit. Balcony glass covered in bird poop. Beach could be beautiful but a lot of plastic garbage just raked at top of sand in front of casas 2 and 3. We expected lots of rocks so they were not really an issue. Service at bars and restaurants absolutely great. Steakhouse has great food. Other restaurants had lots of food choices just seemed like weird combinations and not great flavors. Drinks okay not many liquor choices just very cheap brands. Resort is pretty but no real bright floral plants, like we have enjoyed at other places in that area. It did seem like a really nice hotel just not a great resort. We are HVG owners and were excited to see an all inclusive in that area since we normally use RCI to visit the area for our vacations. Probably won’t return to this one.
Recommends this hotel
6.0
Reviews: 1-4 of 4
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