Dhawa Ho Tram

Nhân viên Ly và Trúc tại Spa rất thân thiện, nhiệt tình Cảm ơn quản Lý Chi, và nhân viên lễ Tân Trâm phục vụ và hỗ trợ khách hàng rất tốt

Loved the experience also the spa was amazing, a big shout to the masseuse Ben she did a fantastic job.

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Holiday Rip-Off. Paid Double for Zero 5-Star Service An Utter Betrayal of 5-Star Hospitality: Our Holiday Nightmare at Dhawa Ho Tram We booked our holiday stay at Dhawa Ho Tram with immense anticipation, lured by its stellar reputation and promising reviews. We were fully prepared for the crowds of a peak holiday season, but we were absolutely not prepared for the abysmal failure of service that followed. What was meant to be a relaxing getaway turned into a case study of operational chaos and profound disappointment. 1. The Check-in Fiasco: A Masterclass in Incompetence Our arrival was an immediate omen of the disaster to come. We were instructed to take a seat in the lobby, with the implication that we would receive the personal, seated check-in service expected of a luxury resort. We waited, and waited, only to be completely ignored. No one approached us. Realizing we had been abandoned, I made my way to the reception desk, which was already swamped with a massive, frustrated queue. The true failure, however, was not the crowd, but the staff's shocking lack of adaptability. Despite the overwhelming number of guests, the front desk team mechanically recited lengthy scripts and explanations, showing zero situational awareness. A competent team would have streamlined the process to manage the influx. Instead, they exacerbated the chaos, leaving dozens of families, including our own, waiting in a state of growing frustration. 2. The Pool: A Scene of Neglect and Indifference The pool area was another chapter in our dreadful experience. It was severely underserviced, with nowhere near enough lounge chairs for guests. When we asked the staff for assistance, we were met with a shrug and the equivalent of, "You're on your own." This dismissive, "fend for yourselves" attitude from staff who appeared utterly untrained was appalling. To make matters worse, the pool water itself was murky and visibly unclean—a serious hygiene concern and completely unacceptable for any resort, let alone one claiming luxury status. 3. In-Room Service: A New Low in Hospitality The resort's inflexibility reached an insulting new low with our in-room requests. With a small child, we needed extra bottled water—a simple, fundamental request. We were flatly denied and instructed to leave our room and fetch it ourselves from a public water station. I was speechless. Forcing a guest to perform a basic service that is standard in virtually every hotel worldwide is not just poor service; it's a deliberate disregard for guest comfort and a clear message that we were an inconvenience. 4. The Breakfast Battlefield at Nook Restaurant We had braced ourselves for a breakfast queue, and Nook Restaurant did not disappoint in delivering on that expectation—and then making it infinitely worse. After a long wait, we were finally told a table was ready. We walked in, only to find another family had already taken it. The staff's response was a complete abdication of responsibility: they claimed guests had just seated themselves, they had no control, and we would simply have to wait again. It was a logistical nightmare, highlighting a total lack of management and organization in their busiest outlet. Final Verdict: Do Not Be Fooled by the High Ratings I am still struggling to reconcile the highly-rated resort we read about online with the dismal reality we endured. Every single touchpoint—from arrival to dining to basic amenities—was a catastrophic failure. This was not a 5-star experience; it was a lesson in how a beautiful property can be utterly ruined by incompetent management and poorly trained staff. Our trust was misplaced, and our holiday was spoiled. I cannot, in good conscience, recommend Dhawa Ho Tram to anyone. Save your money and your sanity—book elsewhere.