Avista Hideaway Phuket Patong – MGallery

พนักงานเบลต้อนรับดีมากครับ น้องฮั่นน่า

אחד המלונות היותר טובים שיצא לי להיות בהם עם מיקום ונוף מדהים שקט אבל עדיין קרוב לפטונג ושירות מושלם של עובדים כל כך מסורים. נשמח לחזור

Splendid flavor!

Unfortunately, our experience at this hotel fell significantly short of a five-star standard. From the moment we arrived, we were disappointed. Upon check-in, staff member Jade welcomed us into a dark blue room that felt uninviting and lacked any sense of “wow.” She then quickly proceeded to discuss a hotel deposit, which had not been mentioned at the time of booking, as we had already paid in full through our third-party travel agent. The deposit amount changed multiple times during this discussion, and when we requested to see the hotel’s policy, it was not provided. After asking to speak with management, the fees were eventually waived; however, as a result, Jade requested housekeeping to remove the minibar from our room, which was inconvenient and unexpected. This initial experience left us feeling unsettled. We opted for the full-board package, but the policy was confusing and restrictive. We were told that each meal would include either an appetizer and main course, or a main course and dessert. Any errors in ordering were charged at the next meal, and beverages—including water—were not included and required additional payment. Throughout our stay, we encountered multiple issues with room facilities. Lights frequently stopped working, power would cut off unexpectedly, and the room key often failed to open the door. Each time, we had to walk to the pool area to contact the front desk, which was inconvenient and frustrating. Requests for hotel buggies were also problematic; there was often no confirmation or communication, leaving us to wait outside without certainty, which was particularly stressful when we had taxis waiting. Housekeeping services were inconsistent. Towels and robes were only replaced when specifically requested, despite repeated calls and messages. Towels were often left on wet floors, and litter around the hotel grounds was noticeable. The outdoor décor was poorly maintained, with broken elements that detracted from the overall atmosphere. Additionally, there were unpleasant smells in the hotel rooms, which made the environment less welcoming. During the rainy season, the air conditioning was left on full blast, so after returning from a long, wet day outside, we were often greeted by freezing cold rooms, which was uncomfortable. On one occasion, we also experienced difficulty charging a single drink to our room prior to checkout, which created unnecessary complications. Overall, the combination of confusing policies, inconsistent service, recurring maintenance issues, poorly maintained facilities, and uncomfortable room conditions made our stay far below the expectations set by a five-star property. We hope the management addresses these issues to ensure a smoother experience for future guests.