Please complete your airport transfer information via your account, inclusive of flight details. Aloha VIP will confirm your book within three business days once you have finalised your transfer details.

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

100% refund to your original payment method or credits

• Up to 7 days after purchase
• As long as 48 hours before booking date

Non-refundable

• From 48 hours before the booking date

On request

• Rates are per car, return
• One passenger is considered as one infant, one child, or one adult
• Greeters will meet all members at their designated baggage claim (Arrivals) or at your hotel’s bus loading area (Departures) upon arrival.
• Please be on the lookout for an Aloha VIP Tours representative in red and white aloha attire holding a sign with their name on it. Greeters will then assist you to your vehicle.
• Child and infant car seats need to be reserved in advance and incur a charge from USD$10 per seat, each way, to be paid directly to the driver.
• Handicap or Special Requirement Bookings: Bookings that require special handling such as handicap-accessible vehicles must be submitted at least twenty-one (21) days prior to date of service to ensure availability. Bookings made within the required time are subject to availability.
• Passengers failing to report at specified time and location for their scheduled activity or tour are considered “No-Shows” and full charges will apply.

Terms and Conditions:

• This package is valid for the number of passengers as noted on your accommodation inclusion only
• Additional charges will apply for additional passengers above inclusions, payable directly to Aloha VIP

Flight delays:

• Flight delays will not be construed as “No-Shows” and cancellation charges will not apply as long as the passengers arrive on their original delayed flight for which the reservations were made.
• Passengers who arrive on a different flight without notifying Aloha VIP Tours are considered “Jumpers” and these passengers may be required to pay additional charges. Aloha VIP Tours will do its best to accommodate “Jumpers”, however are not obligated to provide services if space is not available. The “Jumpers” are considered as “No-Shows” on their original flight if their actual flight arrives after their original flight.
• Unexpected arrivals are defined as passengers who arrive in Hawaii and for whom Aloha VIP Tours have not received their reservation for services. A service charge of USD$10 net per person will apply to provide services for these passengers in addition to the rate for services.

Luggage restrictions:

• Two pieces per person. Maximum dimensions: Airline guideline of 62 linear inches (158 cm) and 70 lbs (30 kg).
• There will be an additional charge for golf bags, sports equipment, band instruments, bicycles, surfboards (6 feet and under in size), and other unusual size baggage that require special handling. Airport transfer services will not be provided if passengers are traveling with any piece of luggage (including surfboards) that measures over six (6) feet in length.
• All additional baggage charges are payable directly to the transportation provider at time of service.
• Liability, if any, for the loss of, damage to, or delay in delivery of baggage shall not exceed USD$100 for any single piece or USD$200 in the aggregate for any single passenger. In no case shall the carrier’s liability exceed these limits for cost of repair, replacement or actual cash value. Carrier shall not be liable for loss of, damage to, or delay of delivery of any baggage that is not acceptable for transportation. Claims must be filed with carrier within 24 hours of passenger’s arrival date and a written notice must be received within 30 days of arrival.

Aloha VIP

Established in 1981, Aloha VIP Tours provides airport transfers, tours, and activities, ensuring seamless travel experiences. Choose from a variety of transportation options from Daniel K. Inouye International Airport, all offered by this locally owned and family-run company.

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